Apply in 3 Minutes Digital Commerce Operations Manager, Digital Transformation

About Lubrizol The Lubrizol Corporation a Berkshire Hathaway company is a specialty chemical company whose science delivers sustainable solutions to advance mobility improve wellbeing and enhance modern life Founded in 1928 Lubrizol owns and operates more than 100 manufacturing facilities sales and technical offices around the world and has about 8 000 employees For more information visit We value diversity in professional backgrounds and life experiences By enabling a consistent unbiased and transparent recruitment process Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best We recognise unique work and life situations and offer flexibility ensuring our employees feel engaged and fulfilled in every aspect of life Responsibilities Accountabilities Join the team responsible for establishing the groundwork for the digital transformation of current commerce capabilities and contribute to the growth of digital commerce ecosystem Create and implement a global digital commerce strategy that aligns with the company s existing digital commerce efforts including e-commerce and business goals while serving as the strategic leader for managing global digital commerce operations and regional adaptations Take full responsibility for the development of functionalities on digital commerce channels and their growth across various business sectors and regions Manage the daily operations of digital commerce storefronts to ensure brand consistency and a seamless customer experience both globally and locally Design and enhance business processes by integrating digital solutions where appropriate Supervise the creation standardization and optimization of product listings on digital commerce platforms ensuring high-quality content and localized adaptations for regional markets Manage the complete digital commerce functionalities on the digital channel platform identify significant trends in customer behavior and continuously refine the customer experience while developing new features and roadmap to enhance operational efficiency minimize customer support inquiries and provide enhanced self-service experience to customers Promote the integration of new technologies including AI machine learning to enhance the digital commerce functionality and consistently assess and implement innovative strategies for automating customer interactions and increasing overall efficiency Must have managed the large and complex Digital Commerce solutions hands-on experience within Commerce implementation and deployment and customer adoption and strong exposure to upstream downstream applications e g ERP PIM CRM SharePoint Should be able to define the strategy formulation Work plan Scope Schedule Efforts Budget and lead required personnel for release per sprint targets Should be able to handle team and take complete ownership of coordination quality of deliverables with various stakeholders Work with global and regional supply chain teams to manage inventory across various fulfillment models and ensure accurate demand forecasting for each digital channel Collaborate closely with global and local teams in technology commercial business and marketing to ensure cohesive execution across all channels Establish partnerships with regional experts to improve localization and market penetration Technical Skills Competencies Minimum 10 years of experience as a functional expert or project manager or techno-functional expert in Digital Commerce domain CX e-Commerce or other Commercial Commerce Platform Proven track record in managing digital commerce platforms Strong understanding of e-commerce platforms e g Shopify Magento Salesforce Commerce Cloud SAP hybris ADOBE etc and customer service technologies e g Zendesk Freshdesk Experience driving e-commerce in B2B space and chemical industry will be an added advantage Strong analytical skills and experience with performance tracking tools e g Google Analytics Power BI Proficiency in digital support tools chatbots knowledge bases CRM systems Exposure to OOTB modules and their functionality of SAP Commerce platform like Multichannel Architecture Data exchange integration Online Payment Custom Development etc Headless Commerce - Composable or Spartacus Storefront with SAP Commerce Cloud Environment - CCV2 and SAP ECC S4 Hana integration Excellent communication and problem-solving skills Ability to lead cross-functional teams and manage multiple projects simultaneously Customer-centric mindset with a focus on innovation and operational efficiency Education Certification Having Technical degree BE BTech in any engineering field or MCA or specialized programs or degrees in digital commerce Must have digital-commerce hands-on experience from zero to one Ready for your next career step Apply today and let s shape the future together It s an exciting time to be part of Lubrizol Lubrizol is not staying put We are continually learning and evolving Our passion delivers our success - not only for Lubrizol but for those who count on us every day our employees customers and communities We work with a relentless commitment to operate safely and responsibly keeping safety sustainability ethics and compliance at the forefront of everything we do The well-being of our employees customers and communities is paramount to our culture and in the way we approach our work As a diverse global team we work together to solve some of the world s most pressing challenges We impact everyday lives through science only Lubrizol can deliver and we never stop pushing to do it better One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect That same commitment is only stronger today More than that we are committed to providing an environment where every employee can be the best they can be no matter their ethnic origin religion sex national origin sexual orientation gender identity disability or any other characteristic