Technical Training Specialist II

Job Description Why UKG At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work mattersand so do you. Technical Training Specialist II Posting Details - Full Time Location - Pune, IND Internal Job Level - P2 Job Description: Trainer Join our dynamic Global Learning and Community team as a Trainer, supporting the delivery of engaging learning experiences for UKG Internals, and Partners. This role focuses on delivering training onsite and for instructor-led virtual courses to our thriving population of employees and partners. You'll play a key role in ensuring learners have the knowledge and skills needed to succeed with UKG products and essential tools. ________________________________________ Key Responsibilities - Deliver instructor-led training sessions (virtual and/or onsite) to internal teams and partners, focused on UKG product knowledge and skills. - Support learning delivery initiatives designed and led by Senior Trainers and Instructional Designers. - Assist in preparing course logistics, materials, and other resources needed for training delivery. - Contribute to a positive learner experience by facilitating interactive, engaging sessions that align with best practices. - Maintain knowledge and certifications on UKG products and methodologies as required. - Stay up to date with product enhancements and learning trends to ensure relevant course delivery. - Complete administrative tasks such as attendance tracking, evaluations, and feedback gathering. - Work collaboratively with team members to improve processes and support departmental goals. ________________________________________ Additional Responsibilities - Participate in team meetings and brainstorming sessions to identify improvements in training delivery. - Provide post-training support by addressing basic follow-up questions and reinforcing key concepts. - Gather learner feedback and share insights for continuous improvement. - Collaborate with Instructional Designers by reviewing and testing training materials. - Assist with special projects or training initiatives as assigned. ________________________________________ Qualifications - 13 years of experience delivering onsite and virtual software training, ideally in SaaS or cloud-based environments. - Experience with UKG products or similar HCM/WFM solutions is preferred. - Familiarity with virtual training platforms (e.g., Zoom, MS Teams, Webex). - Strong communication, facilitation, and presentation skills. - Ability to adapt to varying learner needs and adjust delivery style accordingly. - Excellent time management and attention to detail. - Comfortable working independently and in team settings. - Passion for teaching and helping others succeed. - Willingness to travel up to 1520% as needed. ________________________________________ Ideal Candidate Profile You are a motivated learning professional who enjoys delivering training, supporting learners, and collaborating with cross-functional teams. You're ready to grow into more strategic responsibilities while excelling in hands-on training facilitation today. Company Overview UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [Confidential Information]