3+ years of experience Guest Relations Executive

Job Description About Maia Estates At MAIA, we don't just build real estate - we build trust, aspirations, and future-forward lifestyles. Established in 2016 by Mayank Ruia in partnership with the Manipal Group, MAIA Estates is redefining the real estate narrative in India through a distinctive blend of intelligent design, meticulous planning, and conscious development. In under a decade, we've earned recognition from prestigious global institutions including the International Property Awards, Asia Pacific Property Awards, and Luxury Lifestyle Awards but what drives us is deeper: a relentless pursuit of excellence, an unwavering commitment to transparency, and a belief that thoughtful design can meaningfully shape the way people live. With a portfolio that reflects both innovation and integrity, MAIA has emerged as one of Bangalore's most respected names in premium residential and commercial real estate. Every space we create is a testament to our core philosophy that true luxury is crafted with purpose, precision, and a deep sense of responsibility. Our founder, Mayank Ruia, brings over 20 years of global expertise in finance and real estate, with a track record that includes the planning and development of over 7.8 million square feet of residential real estate in Bengaluru and other cities, with marquee developments such as the 27 Summit, Pelican Grove, Kessaku, One Bangalore West, amongst others. His leadership, honed through tenures at Goldman Sachs, UBS, and Everstone Capital, is rooted in customer-centric thinking and operational excellence. Joining MAIA means stepping into a culture that values bold ideas, meticulous execution, and long-term sustainable impact. We're not here to follow trends, we're here to set them. We're not just building for today; we're building for the future. So, if you're looking to be part of a company and where purpose, performance, and passion go hand in hand - MAIA is where your next chapter begins. https://www.maiaestates.in/ OUR FLAGSHIP PROJECT 27 Summit MAIA's flagship residential development off Richmond Road, Central Bangalore (https://27summit.com/) The Beacon MAIA's first commercial development on the banks of Nagavara Lake, North Bangalore Casa Sia MAIA's entry into Chennai at Parathasarathy Garden, off Poes Garden, Central Chennai (https://maiacasasia.com) Pelican Grove MAIA's debut residential development on the banks of Jakkur Lake, North Bangalore (https://maiapelicangrove.com/) Pelican Gardens MAIA's next chapter on the banks of Jakkur Lake, North Bangalore The Seven MAIA's foray into South Bangalore, nestled in historic Basavanagudi's cultural core CORPORATE OFFICE LOCATION Ulsoor Road, Central Bangalore OUR PEOPLE FIRST STRATEGY - A sense of autonomy - A greater purpose - Accelerated career growth for top performers - Competitive total rewards package YOUR IMPACT To be the face of the company for all visitors and be responsible for the first impression we make. Friendly and easy-going personality while also being very perceptive and disciplined. The goal is to make guests and visitors feel comfortable and valued while on our premises. Demonstrating team building and leadership skills, along with a strong personality. Planning, supporting, and coordinating administrative, food & beverage service, housekeeping, maintenance, and repair work procedures and systems while assisting the Facility Manager. Devising ways to streamline processes to enhance efficiency. Allocating responsibilities to the support staff and assessing their performance to ensure maximum efficiency and productivity. MINIMUM QUALIFICATION Bachelor's degree in hospitality 3+ years of total experience Key Responsibilities Front desk operations, customer service and management of Experience Centre Greet and welcome visitors, ensuring a friendly and professional demeanour Maintain a well-organized front office area, ensuring cleanliness and tidiness Provide exceptional customer service by addressing inquiries, concerns, and resolving issues promptly and courteously Oversee guest check-ins and check-outs, ensuring accuracy and efficiency in the process Collecting client feedback following the completion of each visit Overseeing the operations of Experience Centre & ensuring seamless customer journey as per protocol, in coordination with the facility manager Assist Sales & CRM team as and when required with the tasks assigned by the Sales Head Information management Provide accurate and up-to-date information about the Experience Centre's Operations Complaint handling Address customer complaints and concerns, aiming for effective resolutions to maintain high levels of customer satisfaction Escalate issues to designated hierarchy when necessary Coordination and communication Collaborate with different departments to ensure smooth operations and seamless customer experience Facilitate effective communication between various teams and maintain a cohesive work environment Administrative tasks Assist the facility manager in the facility operations and maintenance of the Experience Centre. Prepare necessary reports, manage documentation, and maintain relevant records as needed PERSONALITY Effective Communication Pleasant Demeanor Collaborative Problem Solving Attention to Detail Self-driven Eager to learn and grow Software Skills Microsoft Office Excel, Power Point