TCS Hiring for Genesys cloud implementation expert
2 weeks ago
Job Title: Genesys cloud implementation expert - Cloud Contact Center Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) - Must have experience in AI, Gen AI and Agentic AI solutions (offered by any hyperscalers or 3rd party conversational AI providers) - Must have worked on AI, Gen AI and Agentic AI capabilities Contact Center's offer for Prediction, self-service, augmentation and enhance operational excellence - Must have experience in desinging end-to-end AI enabled Contact Center solution for a large enterprise customer (B2C) - Cloud Contact Center Architect certifications are preferred Responsibilities: - Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) - Responsible for infusing AI into the Contact Center solutions - Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications - Conduct solution reviews to identify gaps and propose tangible recommendations - Ability to ensure the solution is in compliance with customer's security standards - Ability to callout risks (if any) at the early stage of the project - Mentor / guide implementation team - Create PPT presentation Kind Regards, Priyankha M
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Chennai, India Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact CenterLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) -...
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Chennai, India Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact CenterLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) -...
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Cloud Platform Engineer
6 days ago
Chennai, Tamil Nadu, India Genesys Full timelocationsVirtual Office (Tamil Nadu)time typeFull timeposted onPosted Todayjob requisition idJR108862Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
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Talent Acquisition Partner, India
2 weeks ago
Chennai, Tamil Nadu, India Genesys Full timelocations- Chennai (Flexible)- time type- Full time- posted on- Posted Today- job requisition id- JR109033 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Chennai, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center ArchitectLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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Chennai, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center ArchitectLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements:- 12 + years of experience in Contact Center technology- End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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Chennai, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center ArchitectLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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Lead Developer
1 week ago
Chennai, Tamil Nadu, India Genesys Full time ₹ 12,00,000 - ₹ 24,00,000 per yearlocationsChennai (Flexible)time typeFull timeposted onPosted Todayjob requisition idJR108685Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by...
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Lead Developer
1 week ago
Chennai, Tamil Nadu, India Genesys Full time ₹ 20,00,000 - ₹ 25,00,000 per yearGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
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Senior Manager, Platform Engineering
2 weeks ago
Chennai, Tamil Nadu, India Genesys Full timeGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
