TCS Hiring for Nice CX one implementation expert-Cloud Contact Center Architect
2 weeks ago
Job Title: Nice CX one implementation expert-Cloud Contact Center ArchitectLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) - Must have experience in AI, Gen AI and Agentic AI solutions (offered by any hyperscalers or 3rd party conversational AI providers) - Must have worked on AI, Gen AI and Agentic AI capabilities Contact Center's offer for Prediction, self-service, augmentation and enhance operational excellence - Must have experience in desinging end-to-end AI enabled Contact Center solution for a large enterprise customer (B2C) - Cloud Contact Center Architect certifications are preferredResponsibilities: - Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) - Responsible for infusing AI into the Contact Center solutions - Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications - Conduct solution reviews to identify gaps and propose tangible recommendations - Ability to ensure the solution is in compliance with customer's security standards - Ability to callout risks (if any) at the early stage of the project - Mentor / guide implementation teamKind Regards,Priyankha M
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Chennai, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center ArchitectLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements:- 12 + years of experience in Contact Center technology- End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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Chennai, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center ArchitectLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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Chennai, India Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact Center Location: PAN India Experience: 8 to 12 Years Job Description: Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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Chennai, India Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact CenterLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) -...
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Chennai, India Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact CenterLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) -...
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Chennai, India Tata Consultancy Services Full timeJob Title: Flexera Architect- Cloud Contact Center Location: PAN India Experience: 8 to 10 Years Job Description: Hands-on experience in ITAM Tools – FlexeraOne and FlexNet Desired Competencies (Technical/Behavioral Competency): Must-Have - Minimum 6 years of experience in ITAM tool implementation – FlexeraOne, FlexNet and Discovery tools. - Create...
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Cloud Contact Center Transformation Specialist
2 weeks ago
chennai, India beBeeExpert Full timeWe are seeking a seasoned cloud contact center expert to lead our Amazon Connect transformation initiative for a leading fintech client. This role demands hands-on expertise with Amazon Connect and a strong background in customer interaction consulting.The ideal candidate should have played a key consulting role in previous CTI modernization or migration...
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Chennai, India Tata Consultancy Services Full timeJob Title: Service Desk Solution Architect_PAN IndiaLocation: PAN IndiaExperience: 12 to 18 YearsJob Description:Required Qualifications:Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.12+ years of experience in ITSM or enterprise IT architecture, with 3+ years in a solution architect role.Strong experience with...
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Chennai, India Tata Consultancy Services Full timeJob Title: Service Desk Solution Architect_PAN IndiaLocation: PAN IndiaExperience: 12 to 18 YearsJob Description:Required Qualifications:Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.12+ years of experience in ITSM or enterprise IT architecture, with 3+ years in a solution architect role.Strong experience with...
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Chennai, India Tata Consultancy Services Full timeJob Title: Service Desk Solution Architect_PAN IndiaLocation: PAN IndiaExperience: 12 to 18 YearsJob Description:Required Qualifications:Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.12+ years of experience in ITSM or enterprise IT architecture, with 3+ years in a solution architect role.Strong experience with...
