Application Support Engineer

4 weeks ago

Kochi, India Unity Infotech Full time

Unity Infotech is currently hiring for the following roles within its Banking & FinTech practices:

- Associate Software Engineer (Application Support)

Work Location: Kochi, Kerala

Job Overview

We are looking for a motivated and detail-oriented Application Support Engineer to join our application support team. The ideal candidate should have prior experience in FinTech or Banking, strong communication and analytical skills, and a willingness to learn and grow in a fast-paced environment.

Responsibilities

- Provide L1/L2 application support for banking and fintech applications.
- Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
- Perform incident analysis, root cause identification, and resolution tracking.
- Coordinate with internal teams to ensure timely resolution of issues.
- Document issues, troubleshooting steps, and solutions in the knowledge base.
- Monitor application logs and system alerts to proactively identify potential issues.
- Support regular deployments, patch releases, and production validations.
- Communicate effectively with business users, technical teams, and stakeholders.

Requirements

- 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
- Strong communication skills – both written and verbal.
- Good analytical and problem-solving skills.
- Ability to manage and prioritize multiple support tickets under time constraints.
- Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
- Familiarity with SQL and basic database query writing for issue analysis.
- Exposure to ITIL practices or service management workflows.

Nice to Have

- Experience or basic knowledge of .NET technologies.
- Familiarity with payment systems, banking protocols, or integration interfaces.
- Experience working in an Agile or DevOps environment.
- Understanding of cloud-based applications and monitoring tools.

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