Site Manager

4 weeks ago

Mumbai India TajSATS Full time

Job Description

To manage the end-to-end catering service operations within the hospital, ensuring timely food delivery, adherence to hygiene and safety standards, and smooth coordination between hospital departments, the kitchen, and service teams. The role is responsible for delivering high-quality patient, staff, and visitor meal services while maintaining operational excellence and client satisfaction.

Responsibilities

- Lead and supervise the entire hospital catering operations including kitchen, service areas, and food distribution counters.
- Ensure timely and accurate delivery of meals to patients, staff, and visitors as per diet requirements and service schedules.
- Coordinate closely with the dieticians, nursing teams, and hospital administration to ensure seamless operations.
- Maintain compliance with FSSAI, HACCP, and hospital hygiene and sanitation standards.
- Manage staff deployment, shift scheduling, and performance of all catering team members.
- Monitor food quality, temperature, and portioning as per prescribed standards.
- Oversee stock control, indenting, and coordination with central kitchen for daily supply requirements.
- Conduct regular audits on food safety, hygiene, and service delivery.
- Handle client feedback, service recovery, and maintain strong relationships with hospital management.
- Prepare and share daily reports on operations, food consumption, and manpower deployment.

Qualifications

- Degree/Diploma in Hotel or Hospitality Management.
- 810 years of experience in large-scale institutional or hospital catering operations.
- Strong understanding of hospital dietary requirements and food safety standards.
- Proven leadership in managing multi-department teams.
- Excellent communication and client handling skills.

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