12/08/2025) Sr Mgr, Inbound Product Mgmt

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role ServiceNow is seeking a seasoned product management leader to drive the end-to-end lifecycle of Generative AI Platform capabilities with a strong focus on data infrastructure AI readiness and trusted AI delivery This leader will closely partner with engineering platform and horizontal product teams and go-to-market functions to deliver AI-native platform features that power next-gen applications across multiple use cases The ideal candidate is deeply passionate about Gen AI platforms understands the critical role of data in building and scaling AI products and thrives in fast-paced ambiguous environments Own the product strategy and roadmap for Gen AI platform services with emphasis on data ingestion model lifecycle management grounding prompt orchestration and output validation Partner with engineering and design to build robust scalable platform components that address the unique challenges of Gen AI deployment in the enterprise Drive requirements and integration strategies for data governance vector databases LLM evaluation tooling and observability throughout the AI lifecycle Leverage existing ServiceNow capabilities while identifying key innovations needed to unlock the full value of Gen AI across the product portfolio Influence horizontal and vertical product teams to adopt common Gen AI and data standards ensuring reuse scalability and trust Collaborate with Outbound partners to deliver ecosystem-aligned data-powered solutions to market Analyze competitive Gen AI platform trends and identify whitespace opportunities to differentiate ServiceNow Engage deeply with customers to drive platform adoption gather feedback and continuously iterate on the roadmap based on evolving enterprise needs Prototype and test new AI capabilities with cross-functional teams translating early learnings into product direction Champion customer-centric thinking across the organization and be the voice of AI platform users including developers data scientists and enterprise architects Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry Experience in building or managing Gen AI platform capabilities including data pipelines model orchestration LLM tuning and evaluation frameworks with a strong track record as an individual contributor 10 years of enterprise software product management experience with at least 5 in SaaS AI ML or data platform experience strongly preferred Familiarity with ServiceNow s platform and application portfolio is a strong plus Thought leadership in Generative AI trends AI safety and ethics and enterprise AI adoption patterns Comfortable navigating complexity and ambiguity with a bias for action and continuous learning Excellent communicator who can tailor messages to technical and business audiences alike from LLM practitioners to C-suite stakeholders Analytical thinker with strong data literacy able to connect technical metrics with product strategy and user outcomes Proven collaborator with experience driving consensus and execution across engineering design sales and customer success teams Obsession with product-market fit and delivering value at speed while maintaining a long-term architectural vision Entrepreneurial mindset with experience launching 0-to-1 products or platform capabilities proven ability to scale offerings over time Lead manage a high-performing team of product managers leveraging exceptional leadership skills to inspire and motivate them to achieve exceptional results Strong understanding of the role of data in AI development-labeling quality governance and how it impacts model performance and business outcomes Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license