(3 Days Left) Vp, Product Manager

Role Title VP Product Manager L12 Company Overview Synchrony NYSE SYF is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites Our experience expertise and scale encompass a broad spectrum of industries including digital health and wellness retail telecommunications home auto outdoors pet and more We have recently been ranked 2 among India s Best Companies to Work for by Great Place to Work We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies ranked 3 among Top Rated Companies for Women and Top-Rated Financial Services Companies We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being We provide career advancement and upskilling opportunities focusing on Advancing Diverse Talent to take up leadership roles Organizational Overview As the Strategy and Transformation VP Product Manager for the Case Management Release Train you will be responsible for driving Synchrony s business objectives through continuous improvements to our Case Management System Your focus will include enhancing agent access and usability of the ACM Advanced Case Management tool driving automation to improve both agent and customer experiences in resolving Customer Solutions and back office cases as well as overseeing New Client Integration NCI initiatives within the Case Management ART Building strong partnerships and collaborating with cross-functional stakeholders across various organizational levels is essential Role Summary Purpose The VP Product Manager will collaborate with engineering Journey Leads business stakeholders and Agile teams in delivering innovative solutions that improve workflow automation compliance operational efficiency and the seamless onboarding of new clients via NCI This role requires a strong technology and operational background expertise in case management and business process automation and the ability to manage product delivery within an ART Agile Release Train framework You will work closely with UX CX and internal business leaders demonstrating strong ownership agility and leadership in a fast-paced environment Essential Responsibilities Provide leadership on program intake for feature prioritization and delivery of capabilities and features related to Case Management ART owned activities including ACM advanced case management functional solutions RPA BOT solutions and New Client Integration Processes for Case Management Partner with Journey leaders key business partners and Agile release trains to prioritize features for Program Increments PIs Leverage deep technical understanding of ACM domains GUI and NCI workflows to define scope and collaborate with the ART Leader to delegate feature work effectively across teams within the Agile Release Train Collaborate with System Architects Release Train Engineers RTE and Product Owners POs to ensure continuous delivery of value for Case Management ART Support the development and maintenance of product solution vision and roadmap by providing insights on customer value strategic priorities and KPIs for case management while staying informed on market trends and industry developments Serve as a subject matter expert SME for the Advanced Case Management system including New Client Integration into ACM ensuring clear documentation and knowledge sharing across teams and stakeholders Facilitate integration and coordination of dependencies across multiple ARTs and PMs to ensure alignment with larger project goals Ensure feature requirements for the train are well-documented reviewed and meet the definition of ready within Jira Align adhering to compliance and corporate governance policies Regularly update senior leadership and stakeholders on status and progress of Case Management Initiatives escalating as needed to prioritize business goals and protect team commitments during Program Increments Manage and mentor a team of Product Owners providing guidance on supporting their teams stakeholders and focusing on growth opportunities related to core case management and ACM NCI processes Ensures adherence of compliance and corporate governance policies throughout the implementation Perform other duties and or special projects as assigned Qualifications Requirements Bachelor s degree and 10 years experience working in technology program management integration or in lieu of a degree 12 years 8 years Project and or Product management managing multiple programs projects simultaneously across multiple stakeholders 1 Years Advanced Case Management Experience Leadership experience including working with cross-functional business partners and senior leadership communicating with both technical and non-technical resources Proven experience managing scope business technical requirements schedules budgets distributed teams and dependencies Experience and proficiency in the Scaled Agile Framework SAFe Advanced skills with MS Office tools particularly Excel and PowerPoint Strong communication skills with a demonstrated ability to solve problems in a complex cross-functional technology-driven environment Desired Characteristics Hands-on experience working with technical teams in product management ideally with IBM Advanced Case Management IBM FileNet or similar enterprise case management solutions Certified SAFe professional Proven ability to manage and mentor Product Owners Experience managing teams responsible for multiple complex projects Highly motivated self-driven and capable of working independently while fostering collaboration Experience or familiarity with New Client Integration process Eligibility Criteria Bachelor s degree and 10 years experience working in technology program management integration or in lieu of a degree 12 years Work Timings 7AM - 4PM EST Flexible Shifts For Internal Applicants Understand the criteria or mandatory skills required for the role before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated fields such as education prior experience other skills and it is mandatory to upload your updated resume Word or PDF format Must not be any corrective action plan First Formal Final Formal LPP L10 Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible L10 Employees can apply Grade Level 12 Job Family Group Contact Center Operations