Field Service Engineer

4 days ago

Mumbai India Merck Life Science Full time

Job Description Work Your Magic with us Ready to explore, break barriers, and discover more We know you've got big plans so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us. Your Role - Installation and Maintenance of all the hardware systems marketed by Process Solutions division in Indian subcontinent. - Primary area of coverage Pune, Maharashtra - Secondary area of coverage - Rest of India, Bangladesh, Sri Lanka and Nepal. - Installation of Semi-automated and fully automated process equipment's like Single Use Bioreactor, Single and Multiuse chromatography systems/TFF/NFF systems, Integrity testers etc. - Collaboration: Work closely with Manufacturing, sales and sales support teams to meet the customer expectations on service deliverables. - On time delivery of services: To ensure service delivery timelines and commitments to our customer are met. - Compliance: Ensure all the service support activities are performed aligning with internal policies and processes and that there are no deviations in the same. - Utilize Software tools: Effectively use tools like Service Max, SFDC, Office 365, Outlook for all service support tasks and reporting. - Promote Field Service business: Promote products and services, as may be applicable, for generation of additional business for Company. - Reporting: Ensure all reporting related to service support activities is documented, maintained, and reported as per requirement. Who You Are - Educational Qualification: BE Instrumentation/Electronics/Computer Science - Experience on handling Installation, qualification, and maintenance of hardware systems in pharmaceutical and Biopharmaceutical industry. - Candidates with relevant experience on electrical and automation systems would get preference. - Preferred industry experience 4 years + What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress Apply now and become a part of our diverse team

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