Collection Manager-two Wheeler Finance-collection

3 days ago

Thane Maharashtra, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree As the Collection Manager you will play a vital role in driving the success of our Two Wheeler Finance business Your primary responsibility will be to oversee and optimize the collection process ensuring timely and efficient recovery of loan payments You will lead a team of collection executives providing guidance training and performance management to ensure high productivity and excellent customer service Additionally you will collaborate with other departments to develop and implement effective collection strategies ensuring compliance with regulatory requirements and maintaining a positive brand image Responsibilities Manage and lead a team of collection executives providing performance evaluations training and guidance Oversee the entire collection process including identifying and resolving potential issues or bottlenecks Develop and implement effective collection strategies ensuring timely and efficient recovery of loan payments Collaborate with other departments such as finance and legal to ensure compliance with regulatory requirements and company policies Monitor and analyze collection performance identifying trends and areas for improvement Build and maintain strong relationships with customers ensuring a positive and professional brand image Handle customer inquiries and complaints providing timely and accurate resolutions Stay updated with industry trends and best practices in collection management Prepare and present regular reports on collection performance to senior management Ensure compliance with data privacy and security regulations Qualifications A bachelor s degree in business finance or a related field is preferred Minimum 5 years of experience in collection management with a strong understanding of the two-wheeler finance industry Proven leadership and management skills with the ability to motivate and guide a team Excellent communication and interpersonal skills with a customer-centric approach Strong analytical and problem-solving abilities with a data-driven mindset Proficiency in using collection management software and MS Office tools Ability to work independently and manage multiple priorities effectively Familiarity with regulatory requirements and compliance standards in the finance industry Willingness to stay updated with industry trends and best practices A proactive and results-driven approach to work

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