Client Services Associate

3 weeks ago

Bengaluru, India dnata Travel Group Full time

🛫 International Voice Process – Korean Language Support We are hiring native or fluent Korean speakers to assist Korean customers with flight bookings and related queries in an international voice process. 🌍 About dnata - Global provider of ground handling, cargo, inflight catering, retail, and travel services - Committed to excellence, efficiency, speed, reliability, and flexibility - Trusted partner helping airlines meet performance and service quality goals - Focused on customer-centric solutions and continuous improvement 📞 Job Responsibilities - Handle Korean customer queries and support online booking engine (OBE) - Resolve issues related to reservations, ticket issuance, and re-issuance - Maintain high standards in speech quality, call handling, and email responses - Meet individual revenue and customer service targets - Stay updated on products, services, and policies for accurate support - Ensure data protection and confidentiality in all customer interactions - Represent dnata’s brand voice with professionalism and empathy - Collaborate with other departments as needed - Comply with regulatory requirements including data privacy Walk-in interview: 1st November, Saturday dnata International Pvt Ltd Smartworks Sargod, Bangalore Contact Center Marshal Cariappa Road, Shanthala Nagar, Ashok Nagar Bengaluru, Karnataka -560025

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