Client Services Associate

Company Description

Company Description

YouGov is an international research data and analytics group.

We help the world’s most recognised brands, media owners and agencies to plan, activate and track better marketing activities. As pioneers of online market research, we have been building an ever-growing source of consumer data for the past twenty years. Creating the richest and most complete understanding of your customers’ complex lives. We call it living data.

We are driven by a set of shared values. We are fast, fearless and innovative. We work diligently to get it right. We are guided by accuracy, ethics and proven methodologies. We respect and trust each other, and bring these values into everything that we do. Unlike our competitors, we understand how opinions and trends change from day-to-day, week-to-week and year-to-year. That’s why we have built a platform that gets you right to the source for reliable, accurate data that reflects the reality of a complicated world. Imagine if you could know what 17 million+ people in over 55 markets were thinking now? Or last week? And do so again and again? That’s why we’re different.

Rather than commissioned research that’s already out-of-date by the time it reaches someone’s inbox, our data is alive. So, no matter how quickly things change, our clients are always in the know.

YouGov. Living Consumer Intelligence.

**The Culture**

Diversity and inclusion are fundamental to YouGov. We are committed to giving the world a voice by capturing the opinions of all groups, including the ones that are often under-represented in research. We are also committed to making sure that our products and tools are free from any bias, as accuracy is key to what we do. None of the above can be done without having a truly diverse workforce, in an inclusive workplace. We are very keen on attracting and retaining the best talent. And best talent also means a diverse pool of talent, with various backgrounds and perspectives.

Supporting the wellbeing of our staff, including maintaining a good work and life balance, is important to us. We support flexible working arrangements where appropriate for a role, with many locations offering a hybrid office-and-remote working approach.

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by law. All employment decisions are made on the basis of occupational qualifications, merit, and business need.

**Job Description**:
**What will I be doing**:
As a Client Services Associate, you will be a key part of the team supporting the success of our Data Products clients.
- Account creation & setup to ensure a smooth onboarding for new users of our platforms.
- Use your knowledge of data systems to increasingly automate manual tasks.
- Respond to inbound requests from our Data Products clients to provide written answers to their questions and perform technical tasks.
- Support the Data Product client service teams with problem solving, troubleshooting, and performing technical tasks.
- Act in a coordinating function to ensure our operations support a holistic experience for our clients and client service teams.
- Assist in the delivery of custom, connected data solutions to our high-priority clients.
- Contribute to report creation and delivering insights derived from YouGov data.

**Qualifications**:
**What do I need to bring with me?**

This is an entry-level to early-career stage role, with qualifications focusing more on competencies than prior experiences. The applicant should be interested in the market research industry and data analytics

Desired Competencies:

- Intellectually curious, with a strong interest in solving problems with data and storytelling
- Enthusiastic, a willing and quick learner with a drive to succeed
- Strong communication skills and ability to craft a persuasive narrative
- Uncompromising attention to detail
- Project management and organizational skills focused on managing a process start to finish
- Ability to manage multiple projects simultaneously
- Effective team player, eager to collaborate with teammates and clients

**Requirements**:

- Bachelor’s degree or higher. A degree in a data, analytics, marketing or a research field is a plus (i.e., economics, psychology, business, marketing, market research, analytics, etc.)
- Strong knowledge of Microsoft Office’s Word, Excel, and PowerPoint
- An eye for detail and ability to put together accurate deliverables in a timely fashion

Additional Information
**Nice to haves**:

- Prior work experience as a researcher or analyst, or experience of converting data into stories
- Experience of working on client-facing projects
- Knowledge of business intelligence programs (ex. Tableau, PowerBI, etc.)
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