Client Services Associate

1 day ago

Bengaluru Karnataka, India JPMorganChase Full time

You are a strategic thinker passionate about driving solutions in Client Services. You have found the right team.

As a Client Services Associate in the Prime Prematching team, you will support unmatched or failed trades for clients trading across markets. You will ensure efficient execution of Pre-matching and Fails management activities while collaborating with various internal and external counterparts. Your role involves maintaining stringent controls in daily trade matching activities across diverse markets.

**Job responsibilities**:

- Process all BAU related activities (Pre-matching) in accordance with agreed SLA.
- Agree on all PO’s with counterparties in a timely manner.
- Follow up on all high-value trades thoroughly and escalate appropriately.
- Prioritize trades while considering CSDR penalties.
- Prepare client-specific reports and distribute them among key stakeholders.
- Escalate any exceptions involving deviation from SOPs or inability to process work within stipulated Turnaround Time to Functional Leads/Managers/VP immediately upon identification.
- Collaborate with Middle offices to increase STP rate for clients.

**Required qualifications, skills and capabilities**:

- Banking experience of 7 years.
- At least 2 years’ experience in Pre-matching, Settlements, and Fails management.
- Excellent communication skills, both written and verbal.
- Strong control mindset.

**Preferred qualifications, skills and capabilities**:

- Ability to coordinate and collaborate with stakeholders across the globe.
- Deliver strategic solutions for the client.
- Act as the SME within the team and provide guidance and training to FTCs.
- Perform root cause analyses on new/recurring issues or control gaps. t.

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