Client Services

1 day ago

Bengaluru Karnataka, India FULL Creative Full time

**Roles and responsibilities**
- Work closely with Client Experience Associates (internal) to resolve any issues related to the account to improve the effectiveness of call handling.
- Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client's problems.
- Identify customers’ needs and problems, and take proactive steps to maintain a positive experience.
- Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication.
- Collaborate with the team to closely examine key performance indicators linked to client satisfaction, retention, and engagement. Work towards enhancing these metrics by aligning your efforts with the team’s objectives.

**Must have**
- 1-4 years of experience in client handling roles; preferably US/CA/UK clients via phone calls.
- Passionate about client service with good soft skills and proper telephone etiquette.
- Clear, concise, and effective written and oral communication skills.
- Growth mindset and excitement to learn new things.
- Creative, enthusiastic, and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction.
- Ability to work in a fast-paced work environment with spontaneity.
- Should be able to approach problems logically and rationally to facilitate clear decision-making.
- The ability to stay calm and efficient under pressure.
- Should be willing to work from the office once a week.
- The role follows a 5 day work week with rotational week-offs and in the night shift starting at 9.30 PM.
- Employees will have scheduled breaks to maintain productivity and well-being throughout the workday

**Workspace requirements**
- Private workroom with the ambience to handle calls.
- Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
- Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
- Power backup (if you have frequent power cut issues).

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