Senior Manager

Company Mercer Description Mercer is seeking candidates to join our Knowledge Management team based in the Gurgaon office This is a hybrid role that requires working in the office at least three days a week Senior Manager - Knowledge Management Grade E Shift timing 5 30 PM - 2 30 AM IST What can you expect As a Knowledge Specialist on Mercer s Knowledge Management Team aligned to Health MMB practice your role is to drive the knowledge management KM activation plans to deliver modern seamless work experience You curate Mercer s cutting-edge intellectual capital for Health MMB practice and support the advisory solutions products and programs for the business including efforts in areas such as thought leadership sales campaigns digital transformation search optimization content curation and management social collaboration communities taxonomy and analytics You foster a culture where knowledge and content sharing are integral to how work is done working closely with Health MMB practice content development teams You foster a culture of learning for the future of work and the willingness to collaborate You are the face of the KM team to Health MMB practice colleagues and content owners championing strategic knowledge sharing best practices While your focus is on content and fostering dynamic community engagement you will collaborate with other KM team members to optimize KM best practices including search site builds and page designs content management social collaboration communities taxonomy and analytics You will also have the opportunity to work with emerging technologies such as AI and RPA We will count on you to Analyze prepared data metrics reports and provide insights to drive content curation for Health MMB practice following current and emerging best practices utilizing existing tools e g PowerBI reports and future tools e g artificial intelligence and or machine learning Contribute to usability studies by conducting interviews with key players and understanding their needs to drive future changes Establish and strengthen relationships with Health MMB practice leaders teams and stakeholders for example subject matter experts thought leaders team leaders etc to advance KM and business priorities Embed KM best practices into normal business activities and processes to improve efficiency and standardization Drive communication and education so the right knowledge tools to share and digest content and information are quickly and easily accessible by Health MMB practice content owners to e g Mercer Link request form Viva Engage community activity streams LenAI Mercer Mind Generative AI Coordinate with other core operational functions including Marketing Internal Communications and Learning to ensure content publishing campaign launches and digital activation plans are executed and knowledge is flowing Contribute to activities which improve the effectiveness of knowledge sharing engagement and collaboration inside and outside the organization Serve as a project manager on specific KM projects to ensure tasks are completed and projects are delivered on time and with high-quality results Delegate partner with and coordinate with broader KM team members to execute SharePoint task management in support of intranet operations What you need to have At least 8 years of proven similar working experience Previous customer service experience Excellent oral and written communication skills in English Proficiency in Microsoft Office Suite with a focus on Word and Excel Digitally-savvy forward-thinking and curious about the future of work for knowledge management and content curation and strategy Strong collaborative decision-making comprehensive problem-solving positive influencing skills and ability to partner with colleagues at all levels Able to identify and communicate the need for change around knowledge management and firm-wide collaboration Ability to work in a fast-moving ever-changing environment while managing multiple projects Ability to work independently and on a virtual global team Proficient in Microsoft Office Suite Experience in working with content management collaboration systems such as SharePoint and Office 365 a plus What makes you stand out Experience in working with content management collaboration systems such as SharePoint and Office 365 a plus Proficiency in Spanish is preferred Additional skills project management business analysis collaboration tools M365 customer service quality assurance service-minded team-oriented a business of NYSE MMC is a global leader in helping clients realize their investment objectives shape the future of work and enhance health and retirement outcomes for their people Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses and With annual revenue of 23 billion and more than 85 000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective For more information visit or follow on and Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex gender sexual orientation or expression skin color or any other characteristic protected by applicable law Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week Office-based teams will identify at least one anchor day per week on which their full team will be together in person Mercer a business of Marsh McLennan NYSE MMC is a global leader in helping clients realize their investment objectives shape the future of work and enhance health and retirement outcomes for their people Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses Marsh Guy Carpenter Mercer and Oliver Wyman With annual revenue of 24 billion and more than 90 000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective For more information visit mercer com or follow on LinkedIn and X Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex gender sexual orientation or expression skin color or any other characteristic protected by applicable law Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week Office-based teams will identify at least one anchor day per week on which their full team will be together in person