Customer Service Officer

5 days ago


Tiruchi, Tamil Nadu, India Equitas Small Finance Bank Full time

HR Dream Goals Position Customer Support Officer- Retail S NO DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure 1 Cash Management - Accounting of Cash and Banking the Cash 30 Risk and Ops Report Annexure 1 2 File despatch as per timelines PRDD 15 Ops Report Annexure 2 3 NACH Rejected Cash collections to be less than 10 of billing 10 Risk Report Annexure 3 4 Disbursement Management XMS upload and query resolution 5 Risk Report Annexure 4 5 FTR to be achieved as per matrix 5 Ops Report Annexure 5 6 Repayment reminder call for Retail customers 5 Branch Report Annexure 6 7 On-time closure of DCS summary and maintenance of Key Management Register 10 CPC Reports MIS Annexure 7



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