Service Engineer

Job Title: Service Engineer – Service & Maintenance (Radiology & Imaging Systems) Department: Service & Maintenance – Radiology Division Location: Vapi, Gujarat / Field-based (Pan India) Reports To: Manager / Senior Manager – Service & Maintenance Job Purpose: To ensure installation, maintenance & repair, and efficient operation of radiology and imaging systems including X-Ray, C-Arm, Digital Radiography (DR), and CT equipment, through effective service execution, preventive maintenance, and customer support. Key Responsibilities: 1. Installation, Service & Maintenance - Perform installation, calibration, and validation of X-Ray/ C-Arm/ DR, and CT systems at customer sites & repair in factory production. - Execute preventive and corrective maintenance schedules to ensure high system uptime and reliability. - Diagnose and repair hardware, electrical, and mechanical and software issues in imaging equipment and associated utilities. - Ensure that all service activities comply with manufacturer guidelines, AERB regulations, and internal quality standards. 2. Customer Support & Troubleshooting - Provide prompt and effective on-site technical support for service calls, ensuring minimal downtime. - Guide hospital technicians and radiographers on proper equipment handling and basic troubleshooting. - Maintain clear communication with customers regarding service progress, timelines, and outcomes. - Ensure service quality aligns with Meril’s commitment to excellence and customer satisfaction. 3. Preventive Maintenance & Documentation - Plan and execute preventive maintenance schedules for installed imaging systems. - Maintain accurate service records, preventive maintenance logs, and calibration reports. - Prepare service reports, installation certificates, and equipment performance evaluations. - Monitor spare parts consumption and inventory levels for timely replacement and availability. 4. Compliance & Safety - Follow AERB and ISO 13485 safety standards during maintenance and servicing operations. - Ensure radiation protection measures are adhered to during installation and maintenance activities. - Maintain adherence to environmental, health, and safety protocols at all work sites. 5. Coordination & Continuous Improvement - Coordinate with Quality, R&D, and Production teams to communicate recurring field issues and design feedback. - Contribute to service improvement initiatives, reliability enhancement, and customer training programs. - Support the team during audits, inspections, and performance evaluations. Qualifications and Experience: - B.E. / B.Tech (Biomedical or Electronics Engineering) or equivalent qualification. - Minimum 5 years of experience in service and maintenance of X-Ray/ C-Arm/ DR & CT imaging systems. - Proven expertise in installation, preventive maintenance, and breakdown repair of radiology devices. - Exposure to AERB safety norms, calibration protocols, and medical equipment servicing standards. Skills and Competencies: - Fluent in English (spoken and written) with excellent communication and documentation skills. - Strong technical, analytical, and diagnostic abilities in electrical, electronic, and mechanical domains. - Good understanding of medical imaging technologies and their operational principles. - Customer-focused approach with strong interpersonal and coordination skills. - Proficiency in MS Office, ERP systems, and service documentation tools. - Willingness to travel extensively across sites for service requirements. Key Performance Indicators (KPIs): - Equipment uptime percentage and service response time - Customer satisfaction and feedback rating - Preventive maintenance compliance rate - Reduction in repeat service calls - Quality and accuracy of service documentation