Service Engineer

Job Title:Service Engineer – Service & Maintenance (Radiology & Imaging Systems)Department:Service & Maintenance – Radiology DivisionLocation:Vapi, Gujarat / Field-based (Pan India)Reports To:Manager / Senior Manager – Service & MaintenanceJob Purpose:To ensure installation, maintenance & repair, and efficient operation of radiology and imaging systems including X-Ray, C-Arm, Digital Radiography (DR), and CT equipment, through effective service execution, preventive maintenance, and customer support.Key Responsibilities:1. Installation, Service & Maintenance- Perform installation, calibration, and validation of X-Ray/ C-Arm/ DR, and CT systems at customer sites & repair in factory production.- Execute preventive and corrective maintenance schedules to ensure high system uptime and reliability.- Diagnose and repair hardware, electrical, and mechanical and software issues in imaging equipment and associated utilities.- Ensure that all service activities comply with manufacturer guidelines, AERB regulations, and internal quality standards.2. Customer Support & Troubleshooting- Provide prompt and effective on-site technical support for service calls, ensuring minimal downtime.- Guide hospital technicians and radiographers on proper equipment handling and basic troubleshooting.- Maintain clear communication with customers regarding service progress, timelines, and outcomes.- Ensure service quality aligns with Meril’s commitment to excellence and customer satisfaction.3. Preventive Maintenance & Documentation- Plan and execute preventive maintenance schedules for installed imaging systems.- Maintain accurate service records, preventive maintenance logs, and calibration reports.- Prepare service reports, installation certificates, and equipment performance evaluations.- Monitor spare parts consumption and inventory levels for timely replacement and availability.4. Compliance & Safety- Follow AERB and ISO 13485 safety standards during maintenance and servicing operations.- Ensure radiation protection measures are adhered to during installation and maintenance activities.- Maintain adherence to environmental, health, and safety protocols at all work sites.5. Coordination & Continuous Improvement- Coordinate with Quality, R&D, and Production teams to communicate recurring field issues and design feedback.- Contribute to service improvement initiatives, reliability enhancement, and customer training programs.- Support the team during audits, inspections, and performance evaluations.Qualifications and Experience:- B.E. / B.Tech (Biomedical or Electronics Engineering) or equivalent qualification.- Minimum 5 years of experience in service and maintenance of X-Ray/ C-Arm/ DR & CT imaging systems.- Proven expertise in installation, preventive maintenance, and breakdown repair of radiology devices.- Exposure to AERB safety norms, calibration protocols, and medical equipment servicing standards.Skills and Competencies:- Fluent in English (spoken and written) with excellent communication and documentation skills.- Strong technical, analytical, and diagnostic abilities in electrical, electronic, and mechanical domains.- Good understanding of medical imaging technologies and their operational principles.- Customer-focused approach with strong interpersonal and coordination skills.- Proficiency in MS Office, ERP systems, and service documentation tools.- Willingness to travel extensively across sites for service requirements.Key Performance Indicators (KPIs):- Equipment uptime percentage and service response time- Customer satisfaction and feedback rating- Preventive maintenance compliance rate- Reduction in repeat service calls- Quality and accuracy of service documentation