Sales Strategy and Operations Manager, APJ GSO

This role is open to candidates based in Delhi or Bangalore.

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

The Amazon Web Services (AWS), India Global Sales Operations (APJ AGS GSO) team is seeking a a self-directed, motivated, and structured sales operations professional who is passionate about enhancing operational efficiency of our sales organization by driving process improvements, leveraging technology, and collaborating closely with global and regional stakeholders as we grow our business and expand our product mix. This includes managing the Operating Cadence governance, supporting the Monthly Metric Review (MMR), the APJ AGS leadership team Business Management Review (BMR), and the Area BMR processes, identifying technologies to streamline workflows and reduce manual efforts, and standardizing processes with global and regional teams. They will have the ability to earn trust through performance and relationship building, have strong business acumen and be able to connect financial data to technology, and develop processes to assist the teams in meeting their objectives. They will develop detailed revenue attainment and support customer adoption plans, report progress against those plans to management and help improve cross-organizational processes and systems. They will partner with other AWS team leaders in finance, marketing, billing, product management, and customer support to create and refine the tools needed to generate productivity increases.

The successful candidate must be able to roll-up their sleeves and dive deep into unclearly defined spaces and instill proper levels of structure and control. They should be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. They should be experienced at working with applications to automate manual processes. They should have superb communication and customer-relationship skills, excellent process optimization acumen, and be a passionate advocate for their customers to other internal stakeholders.

Key job responsibilities
- Managing financial reporting and analysis for a business vertical, ensuring timeliness, completeness and accuracy of reporting
- Developing metrics and reports to manage sales pipeline, billed revenue and quota attainment
- Leading development of and implementation of forecast models/methodologies, owning quantitative analysis of sales team performance
- Developing and implementation of performance dashboards that encompass key metrics
- Making recommendations and supporting the evolution, integration, and implementation of business intelligence and CRM tools,
- Identify opportunities to improve the operating cadence and reporting processes, implementing process enhancements and automation where possible.
- Leading territory planning, account segmentation & quota development
- Own the Operating Cadence calendar for the business, including scheduling regular business reviews, updating and publishing the calendar, and communicating changes to stakeholder groups.
- Support the Monthly review process for the business, including coordinating data collection, analysis, presentation preparation, and facilitation of the monthly review meeting.
- Support the leadership team, ensuring all necessary metrics, performance updates, and action items are captured and communicated effectively.
- Collaborate cross-functionally with other geo and global teams to ensure alignment and consistency in cadence, processes, and performance management.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. - Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or related field
- 10+ years of experience in a sales operation, business operation, or finance role, preferably in a global, matrixed organization
- 5+ years of experience with development and implementation of systems, processes and tools utilized for CRM, variable compensation, revenue reporting and forecasting
- Strong business-process design experience, written and verbal communication skills, as well as the ability to work effectively across internal and external organizations
- Excellent data analysis and data visualization capabilities, with proficiency in tools like Excel, Salesforce, Tableau and PowerPoint.- Strong project management and process improvement skills.
- Experience with recurring-revenue business models; ability to predict and forecast business based on deep dive of past trends, new wins and seasonality.
- Effective communication and presentation skills, with the ability to translate data into actionable insights
- Experience in the IT industry, with specific knowledge about cloud and IT trends; clear understanding of AWS leverage to drive digital transformation
- Exhibits sound business judgment, strong analytical skills, and a proven track record of taking ownership and leading data-driven analyses to support and grow a business
- Demonstrated problem-solving and critical thinking skills, with a solutions-oriented mindset.
- Experience working within a high-growth, technology company would be highly beneficial

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.