Program Manager

Job RequirementsRole Technical Program Manager Digital and Software Role Purpose Technical Program manager is responsible for the successful delivery of the program He she needs to engage with client to understand technical needs work with client to define scope of work work on to Technical response for RFQ coordinates with all of the program s project teams and works with stakeholders Delivery team Sales Quest Global Leadership Enablers etc to meet their strategic interests Roles Responsibilities To lead a program of 50 engineers and deliver multiple projects of required quality on time from both program management project management and technical perspective B Tech BE in Electrical Electronics Telecommunication Computer Science with 12 years of hands on experience in End to End Enterprise Application software development Excellent organizational interpersonal communication skills Prepare RFQ RFP responses work closely with Subject Matter experts cross functional teams to evolve solutions specific to the RFQ RFP Work closely with team to guide and help resolve technical issues risks in the project Business Excellence aspects- Revenue CM Quest Global Branding Resource Management Utilization Cost Optimization Plan the manpower material and financial requirement for the domain service for optimum Resource Management Cost Optimization Build and maintain existing customer relationships in the domain service and leverage it to acquire more projects for the domain Delivery Led Growth Liaise with Technical stream to build competence of team members in the domain service by creating platforms to share knowledge and implementing new technology Adhere to QMS Customer specific processes specifications and standards Appraise coach and develop teams to improve their skills in the technical area and deliver projects better and faster Superior Program management to deliver all projects to success Plan the manpower material and financial requirement for the domain service and co-ordinate with Talent Acquisition Team HR and Finance for acquiring them Build and maintain existing customer relationships in the domain service and leverage it to acquire more projects for the domain Build competence of team members in the domain service by creating platforms to share knowledge and implementing new technology Nominate subordinates for training programs in accordance with their development plans Responsible for project people management aspects of the Project Manage Operational Excellence of the projects Applied Ratio Yield On Time Recruitment MMR Attrition Management Review Monitor delivery excellence aspects of the program projects Work ExperienceRequired Skills Technical Competency Proven technical skills in some of the following Production grade development testing and maintenance of web desktop mobile applications for industrial users Exposure to usage of embedded technologies in Rail Aero Auto or Industrial domains Applications performance management and performance enhancement Cloud infrastructure integration for application launch Cloud migration IOT based application deployments AI ML rollout Cloude or Edge device Required Skills Program Management Competency Expertise in coordinating and executing all the activities related to successful delivery of project end to end The desired skills set includes - Experience in project management including Agile and contemporary methodologies and associated tool chains and Microsoft Project plan Experience in proposals estimation of size effort cost and schedule Collaborate with technical managers to ensure project quality and first time right Ability to proactively Manage own work to achieve project objectives Demonstrate customer centricity Demonstrate a can do attitude and lead by the example Expertise in SDLC Processes Management of project scope schedule and associated risk Strong governance periodic program status and health reporting to all relevant stakeholders Exposure in earned value management Experience in handling multiple projects that includes Development Functional Teams Delivery focus ensure tasks are delivered per defined schedule Amicably handle customer escalations if any Responsible for Talent planning and Deployment across projects for new opportunities and backfills ensure bench is reduced with increase in Volume Client interaction for new enhancements and business opportunities Talent utilization and bench reduction creating and reviewing Statement of Work SoW Request for Proposal RFP Project budgeting and manage incremental business and volume growth of the Account Contribute to Innovation and ideas as a value adds to the customer Liaising with internal external stakeholders global clients for devising implementing and operationalizing project-based delivery model for all products to meet organizational objective Handling Project finances burn down staffing Quarterly forecast on Revenue and Margins and analyse v s actuals Responsible for clients Relationship Management Account delivery Management Employee engagement Appraisals CSAT ESAT Experience in building client relationship overseeing various client engagements achieving top line as well as bottom line targets Adhere to QMS Customer specific processes standards and specifications during project tasks delivery Support preparation of quotations and proposals for customers Operational Excellence of the Projects and Team Applied Ratio Yield On time Recruitment Attrition Management MMR Workload Planning Project performance - Effective Project estimation planning and tracking Resource allocation and optimization People Infrastructure Compliance to Quality Management Systems Adhering to Quest Global policies and processes Liaise with Technical stream for competency up gradation training plans Coaching mentoring Career planning for self and team members Participate in Knowledge base building technical communities within Quest Global Performance management including promotions Project lifecycle management initiation to closure including Project health tracking and reporting of larger projects tasks or modules Manage Fixed Bid projects Take action on Negative CSAT projects initiate actions based on the findings of RCA Initiate continual improvements Pre-Sales Proposal Support Customer presentations Present weekly health of projects to customer Liaising with account manager Desired Technical Skills Understanding of Embedded C Java Web Application Angular Mobility React Ionic Microservices based solution are good to have Cloud based Architecture Test Automation tools Selenium Cucumber AI ML