International Process- Customer service/ voice process

2 weeks ago

Gurgaon, Haryana, India Wsne Consulting Full time
Job Description

Key Responsibilities:

- Handle inbound and outbound customer calls for international clients, ensuring a high level of customer satisfaction.
- Address customer queries, complaints, and requests in a clear and professional manner.
- Provide accurate product/service information, resolve issues, and guide customers through troubleshooting.
- Maintain a positive, patient, and empathetic attitude while handling customer concerns.
- Document customer interactions, issues, and resolutions in the system accurately.
- Collaborate with internal teams to ensure timely resolution of complex issues and provide seamless service.
- Meet performance targets such as call handling time, first-call resolution, and customer satisfaction scores.
- Escalate unresolved issues or complaints to the appropriate team for further investigation.
- Follow up with customers to ensure that all issues are fully resolved and the customer is satisfied.
- Adhere to company policies, service level agreements (SLAs), and quality standards while handling customer calls.
- Work in a fast-paced environment, managing multiple tasks and inquiries simultaneously.

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