Head of Research And Development

2 weeks ago


Mumbai, Maharashtra, India Synapse Search Partners Full time
Job Description

The R&D Head will lead and develop the R&D and Customer Technical Support

(= CTS) team and activity. He/ she will represent R&D in the management team and

will translate the business strategy into a local R&D and Business Development

strategy. Thanks to a good customer understanding and relationships, he/ she will

create unique, purpose-driven solutions for the local market. He / she will closely

collaborate with operations, to assure smooth production, quality, supply and

regulatory compliance.

Key Accountabilities

A) R&D Management

Define the right R&D and CTS organization, adapted to the business needs; create agility by optimizing resources when needed. Assure a synergistic collaboration between the R&D and CTS teams resulting in a better output and a shorter time to market.

Management of the R&D team: recruit talented people, assure good onboarding and continuous training, development, and succession.

Manage the R&D department through vision and objectives in line with the strategy of the Group and the country.

B) Innovation, customer projects and Technical Support

Manage the innovation pipeline, in line with the Group strategy and guidelines (H&WB, sustainability, focus channels, key customers) and with current and future customer needs. Always assure compliance to local regulations.

Boost, promote and enable the development and implementation of strategic and international innovation products and services; make use of the project process tools; assure a good translation to local market needs; assure training for R&D, CTS, MKT, sales....

Be customer centric by driving customer projects: assure R&D and Application Specialists (= AS) to spend resp 30% and 50% of their time with customers, make use of the Go-no Go process; assure product development in line with the customer request and organization capabilities; organize and support training sessions for customers.

Organize internal product trainings for the business development and operation teams.

Organize competence building projects (internally and/or with external partners) and translate this in new business development and innovation opportunities.

Ensure confidentiality and respect Group rules on IP protection in all activities.

Assure adoption of digital tools and automation processes

Give guidance to the CTS Manager in developing an innovative and creative CTS team which is customer oriented.

C) Support improvement of Profitability and Support Operations

Provide support to operations (production, QC, QA) for the implementation of new ingredients and products on our lines, during the startup of new lines, for process improvement projects, for non-conformities and customer complaints, for approval of suppliers.

Take a pro-active approach to reduce the cost of our products, in collaboration with purchase and operations; participate to portfolio optimization projects on raw materials and finished goods.

Assure R&D support during external quality audits; assure a perfect and traceable documentation of all relevant R&D activities.

D) Internal and external stakeholder management

Be an active member of the management team and assure good implementation of the projects in the local organization.

Contribute to a trustful collaboration, inspire the teams with new products, services, concepts and ideas, and assure a close collaboration that results in a smooth implementation and a shorter time to market.

Create a strong internal network with stakeholders from HQ, the region and other countries, in the effort to share best practices, learn, improve and create new solutions to meet customer s challenges.

Create a strong external network with key customers, suppliers, local authorities, research institutes and sectorial associations, to accelerate the detection of future challenges and opportunities, and accelerate the development of according to solutions.

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