Process Associate-Customer Care

Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Associate, Coordinator As a part of the Corporate Team of Genpact, you'll be working with Senior leaders based out of different locations within India or Global locations taking care of Calendar & Travel management. This role provides high transparency and exposure to lots of learning. And that's why we are looking for a self-starter who is ambitious, agile, and passionate about going an extra mile and can work closely with leadership and help them work efficiently in their respective functions. Responsibilities Calendar Management .Handle the Conflicts on the meeting requests in the leader's calendar .Book Rooms, VFM, VC Rooms, hotels and meetings in for external meetings .Set up meetings with the customers as per the priority given by the leaders and set up meeting with the internal teams. .Coordinate with the logistics team for the meeting room arrangements. Travel T&L / Concur .Concur requests and approvals .Hotel, ticket and Cab bookings .Visa applications, Forex, Insurance .Concur reimbursements, Upload bills .Flight changes/Missed flights/Hotel changes etc. .Corp card limit increase requests. .International travel: Liasioning with the local employees and get the bookings done. Understand the policies and the system of the international travels and accordingly do the job Qualifications Minimum qualifications .Graduate .Meaningful work experience, preferably Executive Assistant Preferred qualifications .Graduate Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.