Customer Care Associate

2 weeks ago

Hyderabad, India Avidbots Full time

**About Avidbots**:
At Avidbots, we believe in solving real world problems with autonomous cleaning robotic solutions to unlock humanity’s potential. Neo is our current ground-breaking autonomous floor scrubbing robot that enhances facility cleanliness around the world empowering reallocation of human capital to higher priority focuses and we’re just getting started

Headquartered in Kitchener, ON, Canada, we are an employee-focused organization that has been certified a Great Place to Work® consecutively for the last 4 years and one of Deloitte's Fast 500 (2021).

Now is your opportunity to join a fast-growing technology company built on teamwork, innovation, and boundless ambition Take a look at what Neo can do

**About the role**:
We are looking for an enthusiastic Customer Care Associate to join us on our journey of bringing robots to everyday life. This role is responsible for providing great customer care to our clients across the world, by assisting remotely with robot deployment and ongoing online support. Our Customer Care Associates create cleaning plans (detailed cleaning instructions for each robot) and monitor the performance of robots in the field to ensure we are providing the best experience for our customers.

This role reports to the Sr Manager, Customer Operations.

**Main tasks**:

- Supervise our fleet of deployed robots remotely identifying issues and resolving them using our internal tools
- Record and document remote monitoring events (filing fault reports, etc.)
- Investigate and suggest improvements to internal tools and other processes
- Interface with sales and deployment teams to create and customize “cleaning plans” for our robots
- Receive and solve customer queries and issues via phone calls
- Interact with customers (as required) and understand customer-specific standards/preferences

**Requirements**:

- Excellent English language skills (native or advanced)
- Bachelor's degree. Preferred in B.Tech, BSc or relevant experience
- Availability to work 24/7 on weekly rotating shifts including weekends
- Experience with basic issue trackers and other office admin tools

**Nice to Have**:

- Experience with Robot Operating System (ROS)
- Experience working with similar robotics fleet management systems.
- Experience with software testing, bug reporting, etc.
- Enjoy working in a small team with big dreams

Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. We offer a professional working environment and culture and believe that work/life balance is critical to ensure the happiness/well-being of our people.

Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

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