Customer Care Executive

**Company Overview: Great Relocations International** is a leading and reputable packers and movers company, dedicated to providing top-notch relocation and transportation services to individuals and businesses across the globe. With a strong commitment to customer satisfaction, we take pride in delivering seamless and stress-free moving experiences.

**Position: Customer Care Executive**

**Job Summary**:We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Executive. As the first point of contact for our valued customers, you will play a crucial role in ensuring exceptional service delivery and building lasting relationships. Your primary responsibility will be to address customer inquiries, resolve concerns, and provide personalized assistance throughout their relocation journey.

**Responsibilities**:
**Booking Assistance**: Assist customers in booking moving services, gathering necessary information, and guiding them through the process with clarity and professionalism.

**Complaint Resolution**: Handle customer complaints with patience and tact, identifying the root cause and working towards swift and satisfactory resolutions.

**Tracking and Coordination**: Monitor and track shipments, ensuring smooth coordination between the teams to meet timelines and commitments.

**Documentation**: Maintain accurate records of customer interactions, transactions, and complaints in the company's database.

**Feedback Collection**: Proactively seek customer feedback to gauge satisfaction levels and identify areas for improvement within our services.

**Up-selling and Cross-selling**: Identify opportunities to promote additional services and features, effectively cross-selling to customers based on their specific needs.

**Customer Retention**: Implement strategies to retain existing customers and encourage repeat business by ensuring their loyalty and satisfaction.

**Process Improvement**: Collaborate with the team and management to suggest improvements in processes, and service offerings to enhance overall customer experience.

**Knowledge Base Management**: Contribute to the development and maintenance of a comprehensive knowledge base to aid in quick and accurate customer support.

**Stay Informed**: Keep up-to-date with industry trends, company policies, and moving regulations to provide accurate and up-to-date information to customers.

**Requirements**:

- **Education**: College diploma or equivalent. A degree in any relevant field will be an advantage.
- **Experience**: Prior experience in customer service or a related role is preferred, but freshers with a strong customer-centric mindset will be considered.
- **Communication Skills**: Excellent verbal and written communication skills in English/Hindi to effectively interact with customers.
- **Empathy**: Ability to empathize with customers and address their concerns with a positive attitude.
- **Problem-Solving**: Strong problem-solving skills and the ability to think on your feet to resolve customer issues.
- **Computer Literacy**: Proficiency in using computers and familiarity with CRM systems and other customer support tools.
- **Multitasking**: Capable of handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- **Team Player**: Collaborative nature with a willingness to work with different teams within the organization.

**Benefits**:

- Competitive salary package.
- Opportunity for career growth and skill development within the organization.
- Positive and inclusive work environment with supportive team members.
- Training and resources to enhance customer service and communication skills.

**Note**: This job description is intended to convey information essential to understanding the scope of the position and the general nature and level of work performed by the employee holding this job. It is not intended to be an exhaustive list of qualifications, skills, duties, responsibilities, or working conditions associated with the position. The company reserves the right to amend or change the job description to meet the business needs.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9154387571