Senior Support Engineer

Job Description Company Summary DISH Network Technologies India Pvt. Ltd is a technology subsidiary of EchoStar. Our organization is at the forefront of technology, serving as a disruptive force and driving innovation and value on behalf of our customers. Our product portfolio includes Boost Mobile (consumer wireless), DISH TV (direct broadcast satellite), Sling TV (over-the-top service provider), Hughes (global satellite connectivity solutions) and Hughesnet (satellite internet). Our facilities in India are some of EchoStar's largest development centers outside the U.S. As a hub for technological convergence, our engineering talent is a catalyst for innovation in multimedia network and communications development. EchoStar does not charge any fees to job applicants or candidates at any point during the recruitment and hiring process. We strongly advise all individuals to be vigilant and disregard any unsolicited requests for payment or personal financial information related to an EchoStar employment opportunity. Department Summary Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow. Job Duties And Responsibilities - Able to perform effective Incident Management from i ncident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow through on actions - Proactive issue identification and resolution - Own the production environment, monitoring availability and ensure a holistic system health, handle application deployments - Triage and Remediate production systems - Resolve issues within SLA - Achieve 90% automation and reduce manual intervention - Be the primary operational support engineer for multiple l arge distributed critical software applications Skills, Experience And Requirements - Engineering degree with 5+ years of experience in Application Support and Automation - Strong understanding of modern monitoring and logging technologies (Logz.io, CloudWatch, DynaTrace, etc.) - Understand microservice architecture - Experience in Unix, Shell scripting/Python/Java, SQL, AWS, etc - Experience in troubleshooting complex application as well as environment issues - Excellent communication, presentation and documentation skills - Strong experience with Intake, Problem Management, and Service Availability Management - Knowledge of CI/CD tools and concepts - Knowledge of ITIL processes - Ready to work in shifts Benefits - Insurance and Wellbeing - Financial & Retiral Benefit Program - Mental Wellbeing - Employee Stock Purchase Program (ESPP) - Professional Development Reimbursement - Time Off - Team Outings We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [Confidential Information] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)