Lead - Client Support - US
3 weeks ago
Job Description About Company Keka has been a silent revolution in the making since our launch 8 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform, all with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don't hide our shortcomings and aren't afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries. In November 2022, the company secured India's largest Series A SaaS funding with a whopping $57 million from WestBridge Capital. Job Description We're looking for a Client Support Lead to drive a high-performing support team serving our US clients. You'll ensure smooth client interactions, quick issue resolution, and continuous process improvements. Strong mentorship, communication skills, and hands-on experience with support tools are essential. Experience in HR domain and SaaS industry is a plus. Key Responsibilities - Lead and mentor a client support team handling US accounts. - Ensure prompt resolution of client queries and escalations. - Identify opportunities for process improvements to boost customer satisfaction. - Partner with cross-functional teams to deliver exceptional client experience. Requirements - Proven experience managing a support team. - Experience working with US clients. - Experience in HR domain is a plus. - Proficiency with CRM, ticketing systems, and customer support tools. - Excellent communication and interpersonal skills. - SaaS industry experience preferred.
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VOIP Support Engineer
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India client Full timeRole: VOIP Technical Support - L2 Experience: 3 to 5 years Skills & Requirements: Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS Good troubleshooting experience with SIP Call Flow in live environment Hands on with Linux Must be using Linux on daily basis Good English Communication Client...
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VOIP Support Engineer
2 weeks ago
india, IN client Full timeRole: VOIP Technical Support - L2Experience: 3 to 5 yearsSkills & Requirements:Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPSGood troubleshooting experience with SIP Call Flow in live environmentHands on with LinuxMust be using Linux on daily basisGood English CommunicationClient...
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Senior Client Support Specialist
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Hyderabad, India ICE Full timeJob Description Job Description Job Purpose ICE Data Services is looking for a dynamic Senior Client Support Specialist to join our team. The function is an integral part of our front-line support team focused on market data products. The ideal candidate will have a mix of strong technical skills and client facing experience. Responsibilities - Provide...
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VOIP Support Engineer
2 weeks ago
India client Full timeRole: VOIP Technical Support - L2Experience: 3 to 5 yearsSkills & Requirements:Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPSGood troubleshooting experience with SIP Call Flow in live environmentHands on with LinuxMust be using Linux on daily basisGood English CommunicationClient...
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US IT Recruiter
7 days ago
Hyderabad, India Software Technology Inc. Full timeJob Description – Lead / Sr. US IT Recruiter (State Clients | US IT Staffing) Position: Lead / Sr. US IT Recruiter Location: Hyderabad (Onsite) – DSL Abacus, Uppal Experience: Minimum 5+ Years in US IT Staffing (with focus on State / Federal Client requirements) Work Hours: US Shift (EST) Employment Type: Full-Time Role Summary We are seeking a highly...
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US IT Recruiter
7 days ago
Hyderabad, India Software Technology Inc. Full timeJob Description – Lead / Sr. US IT Recruiter (State Clients | US IT Staffing)Position: Lead / Sr. US IT RecruiterLocation: Hyderabad (Onsite) – DSL Abacus, UppalExperience: Minimum 5+ Years in US IT Staffing (with focus on State / Federal Client requirements)Work Hours: US Shift (EST)Employment Type: Full-TimeRole SummaryWe are seeking a highly skilled...
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US IT Recruiter
7 days ago
hyderabad, India Software Technology Inc. Full timeJob Description – Lead / Sr. US IT Recruiter (State Clients | US IT Staffing)Position: Lead / Sr. US IT Recruiter Location: Hyderabad (Onsite) – DSL Abacus, Uppal Experience: Minimum 5+ Years in US IT Staffing (with focus on State / Federal Client requirements) Work Hours: US Shift (EST) Employment Type: Full-TimeRole SummaryWe are seeking a highly...
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US IT Recruiter
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Hyderabad, India Software Technology Inc. Full timeJob Description – Lead / Sr. US IT Recruiter (State Clients | US IT Staffing)Position: Lead / Sr. US IT Recruiter Location: Hyderabad (Onsite) – DSL Abacus, Uppal Experience: Minimum 5+ Years in US IT Staffing (with focus on State / Federal Client requirements) Work Hours: US Shift (EST) Employment Type: Full-TimeRole SummaryWe are seeking a highly...
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US IT Recruiter
7 days ago
Hyderabad, India Software Technology Inc. Full timeJob Description – Lead / Sr. US IT Recruiter (State Clients | US IT Staffing)Position: Lead / Sr. US IT Recruiter Location: Hyderabad (Onsite) – DSL Abacus, Uppal Experience: Minimum 5+ Years in US IT Staffing (with focus on State / Federal Client requirements) Work Hours: US Shift (EST) Employment Type: Full-TimeRole SummaryWe are seeking a highly...
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Hyderabad, India Client of Freshersworld Full timeLaptop Support EngineerPrinter & Scanner Installation and Configuration on Client SideExcellent technical and supervisory skills involving Installation, maintenance, and troubleshootingHand Work on scheduled audits (User access permissions, Inventory management, review security groups, Anti-Virus).Installation of Windows XP, 7, 10 OS.Knowledge of...
