Technology Service Analyst

Job Title - Information Security Specialist AVPLocation - Bangalore IndiaRole DescriptionUser access provisioning is critical function within CSO organization The CSO ID Admin team at DB India Private Ltd is governing Access provisioning services provided by vendor for Global applications and Primary accounts which is centralized semi centralized and de centralized It has operational presence in Pune and Bangalore while managing global ID admin operations 24x7 The candidate will be responsible governing ID admin operations managing escalations end to end participating and driving continual service improvement programs supporting reporting requirements sharing presentations and business cases to senior management The primary function of the role is to ensure access provisioning requests and incidents are processed by the team within agreed SLA and accuracy while taking care of compliance in line to Deutsche Bank policies What well offer youAs part of our flexible scheme here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100 reimbursement under childcare assistance benefit gender neutral Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs and above Your key responsibilities Responsible for governing different ID admin operations teams within SLA and desired quality aspects Improve and manage healthy business relationship liaison with business teams various support teams and align service improvements accordingly Responsible for ID admin re-certification KOP sign off on time and as per agreed schedule Ensure compliance and quality aspects in line to Deutsche Bank policy and regulatory requirements Drive projects and programs run by ID admin team as and when required apart from managing operations Should have good understanding of internal and external audits environment Good understanding of ID admin operations and or governance is must Respond to auditors internal governance teams in time and verify provide evidences when needed Manage business escalations by taking end to end ownership Perform regular monitoring of SLA quality compliance parameters and focus on continuous improvement by following ITIL framework Should act as SPOC and capable of providing solutions to the team members on technical process related queries Should strictly adhere to Deutsche Bank values and should be able to demonstrate it consistently Ensure in time response to internal and business user communications Your skills and experience ID admin operations and or governance experience Hands on working experience in Information security organization Preferred to have 5 years of experience in ID Administration governance and related fields with overall 12 years of experience Good understanding of compliance parameters and risk mitigation techniques in IDAM Should have good knowledge of Excel PowerPoint and word Should be able to produce required reports when needed An assertive character is essential as the incumbent will be working in a demanding and target driven environment Effective communication skills ability to confidently handle internal clients enter into discussions with senior management futuristic and innovative approach will be expected Risk awareness and Initiative are crucial Should be a self-starter and initiate process improvement wherever necessary Education Certification Graduate or post graduate with good academic records Preferred CISM CISSP CRISC CISA ITIL Expert PMP ISO 27001 lead implementer auditor How well support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teamsPlease visit our company website for further information We strive for a in which we are empowered to excel together every day This includes acting responsibly thinking commercially taking initiative and working collaboratively Together we share and celebrate the successes of our people Together we are Deutsche Bank Group We welcome applications from all people and promote a positive fair and inclusive work environment