Technology Service Analyst

Job Title- Service Operations - Production Engineer Support AssociateLocation- Pune IndiaRole DescriptionYou will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions as an Associate Production Support Engineer In this role you will be accountable to drive a culture of proactive continual improvement into the Production environment through application user request support troubleshooting and resolving the errors in production environment Automation of manual work monitoring improvements and platform hygiene Training and mentoring new and existing team members supporting the resolution of issues and conflicts and preparing reports and meetings Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements SLAs Operating Level Agreements OLAs Ensure all the BAU support queries from business are handled on priority and within agreed SLA and to ensure all application stability issues are well taken care off Support the resolution of incidents and problems within the team Assist with the resolution of complex incidents Ensure that the right problem-solving techniques and processes are applied Embrace a Continuous Service Improvement approach to resolve IT failings drive efficiencies and remove repetition to streamline support activities reduce risk and improve system availability Be responsible for your own engineering delivery and using data and analytics drive a reduction in technical debt across the production environment with development and infrastructure teams Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture Train and Mentor team members to grow to the next role Bring in the culture of innovation engineering and automation mindset Deutsche Banks Corporate Bank division is a leading provider of cash management trade finance and securities finance We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world Our team is diverse international and driven by shared focus on clean code and valued delivery At every level agile minds are rewarded with competitive pay support and opportunities to excel You will work as part of a cross-functional agile delivery team You will bring an innovative approach to software development focusing on using the latest technologies and practices as part of a relentless focus on business value You will be someone who sees engineering as team activity with a predisposition to open code open discussion and creating a supportive collaborative environment You will be ready to contribute to all stages of software delivery from initial analysis right through to production support Corporate Banking This division consist of many domain and sub-domains like Trade management Investor space Trust and Agency of securities client positions management custodian business Cash wire payments Both internal and external via Swift crest Mint etc Channels space messaging and billing area Some of the areas and very demanding and critical to business and client deliverables Subdomains also including transaction banking NAV calculations corporate actions etc Corporate banking applications services the needs of business areas spread across all APAC EMEA and US regions and production support Engineering team spread across globally What well offer youAs part of our flexible scheme here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100 reimbursement under childcare assistance benefit gender neutral Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs and above Your key responsibilities Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work monitoring improvements and platform hygiene Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues Engage in the Software Development Lifecycle SDLC to enhance Production Standards and controls Update the RUN Book and KEDB as when required Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure It is critical to understand the dataflow so as to best provide operational support Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a run book Drive knowledge management across the supported applications and ensure full compliance Works with team members to identify areas of focus where training may improve team performance and improve incident resolution Your skills and experience Recent experience of applying technical solutions to improve the stability of production environments Working experience of some of the following technology skills Operating systems UNIX Windows and the underlying infrastructure environments Middleware MQ WebLogic Tomcat Jboss Apache Kafka and similar DAP DWEB Fabric Database environments Oracle MS-SQL Sybase No SQL Automation monitoring and data analytics tools Monitoring tool Geneos Grafana New Relic scheduling tool Control-M Autosys Ansible Blue-prism App dynamics Splunk and similar tools Scripting languages UNIX shell and PowerShell PERL Python Github Spring boot JAVA NET and similar programming languages Incident Tool Service Now and JIRA Good understanding of ITIL Service Management framework such as Incident Problem and Change processes Ability to self-manage a book of work and ensure clear transparency on progress with clear timely communication of issues Excellent troubleshooting and problem-solving skills Excellent communication skills both written and verbal with attention to detail Ability to work in virtual teams and in matrix structures Experience Exposure Recommended 6 years of experience in IT in large corporate environments specifically in area of controlled production environments or in Financial Services Technology in a client-facing function Service Operations development experience within a global operations context Global Transaction Banking Experience is a plus Experience of end-to-end application support Level 1 2 with good overview of Production Operation Experience of supporting complex application and infrastructure domains ITIL best practice service context ITIL foundation is plus Problem Management and Change Management Good analytical and problem-solving skills Preferably knowledge or experience on GCP Experience of working in an agile work culture Knowledge of DevOps Scrum and SRE concepts Participate in the Disaster Recovery Release and Deployment activity on weekend Support Participate in Hand-over and follow the Sun Model in Production Support KPI improvement Manual activity in Support to be automated Working closely with the Development team on JIRA tickets as well for SRE Worked on Confluence and KB Documents Manage SLA and OLA for the application support Business Competencies Communication - Intermediate Experienced Financial Management - Intermediate Industry Knowledge - Intermediate Innovation - Intermediate Managing Complexity - Intermediate Technical Competencies Intermediate Business Continuity Disaster Recovery - Intermediate Operational Management - Intermediate Domain Knowledge Knowledge of Corporate Banking would be advantageous How well support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teamsPlease visit our company website for further information We strive for a in which we are empowered to excel together every day This includes acting responsibly thinking commercially taking initiative and working collaboratively Together we share and celebrate the successes of our people Together we are Deutsche Bank Group We welcome applications from all people and promote a positive fair and inclusive work environment