Lead Technology Services Specialist

3 days ago

Pune, Maharashtra, India beBeeService Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Technology Service Analyst

We are seeking an experienced Technology Service Analyst to join our team. The ideal candidate will have a strong background in IT and a passion for delivering high-quality services.

  • Key Responsibilities:
  • Monitor and track activities related to the required services within the Service Operations environment.
  • Analyze issues and support the resolution of conflicts, ensuring effective services are provided by Service Operations.
  • Prepare reports and meetings to ensure all associated stakeholders are informed.
  • Support Service Operations teams in providing optimum service level to business lines.
  • Resolve incidents and problems within the team, applying the right problem-solving techniques and processes.
  • Participate in regular meetings with stakeholders, prepare and document meetings, track progress, and communicate with stakeholders.

Requirements:

  • Education: Bachelor's degree from an accredited college or university with a concentration in Computer Science or IT-related discipline.
  • Experience: 5+ years of overall IT experience, 3+ years of Service Operations experience, and 2+ years of experience in IT in large corporate environments.
  • Skills: Good analytical and problem-solving skills, ability to work in virtual teams and matrix structures, working knowledge of incident tracking tools, and hands-on experience with Unix, Windows, Oracle database, SQL, IBM WebSphere MQ.

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