Operation Manager
4 weeks ago
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Lead end-to-end delivery of operational services ensuring timely execution, quality, and alignment with business goals.
- Implement ITIL-based service management practices and monitor SLAs, incidents, and change controls.
- Build strong stakeholder relationships and act as a liaison between business, technology teams, and vendors.
- Oversee daily operations, mentor teams, track KPIs, and drive continuous improvement and scalability.
Your Profile
- 12+ years of experience in operations, delivery management, and ITIL-based service management.
- Proven expertise in stakeholder engagement, cross-functional collaboration, and service delivery models.
- Strong analytical, problem-solving, and communication skills with hands-on ServiceNow and data analytics proficiency.
- Adept at thriving in dynamic environments while driving operational excellence and continuous improvement.
What you will love working at Capgemini
- Lead enterprise-scale service delivery operations aligned with business goals and ITIL best practices.
- Collaborate with global teams to ensure service reliability, stakeholder satisfaction, and operational excellence.
- Clear career progression paths from delivery leadership to strategic roles in architecture and consulting.
- Be part of mission-critical initiatives that drive efficiency, compliance, and innovation for Fortune 500 clients.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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