Telecaller Jobs Opening in SEO MADE EASY at Salt Lake, KolkataLess

SEO Made Easy is hiring Telecaller Join our dynamic team and enjoy a fixed salary + attractive incentives. We're looking for enthusiastic, goal-driven individuals with good communication skills and a passion for sales and customer service. As a Telecaller, you'll connect with potential clients. This is your chance to grow with a leading digital marketing company. Key Responsibilities Outbound Calling Make outbound calls to potential or existing customers using a prepared script or provided lead list. Introduce products, services, or offers and explain their features, benefits, and pricing. Persuade customers to make a purchase, schedule a demo, or set an appointment with the sales team. Follow up with customers who have shown interest or requested further information. Inbound Call Handling Answer incoming calls from customers or prospects regarding inquiries, support, or complaints. Provide accurate information about products, services, or company policies. Transfer calls to the relevant department when necessary. Lead Generation and Sales Support Collect and document customer information accurately during every call. Generate leads, qualify prospects, and maintain lead status in CRM or call tracking systems. Schedule callbacks or appointments for the field sales or business development team. Support sales closure by addressing basic objections and sharing offers/promotions. Customer Feedback and Data Collection Conduct surveys or feedback calls to assess customer satisfaction and collect insights. Update customer records, preferences, and responses in the system in real-time. Ensure confidentiality and compliance with data protection policies while handling customer information. Daily Reporting and Documentation Maintain daily call logs, lead reports, and feedback forms as per company guidelines. Submit performance reports including calls made, outcomes, and follow-up schedules. Track and report recurring customer queries, complaints, or trends to supervisors. Skills and Competencies Excellent Verbal Communication: Clear, confident, and pleasant speaking tone; fluency in required languages (e.g., English, Hindi, regional languages). Listening Skills: Attentively understand customer concerns and respond appropriately. Persuasion and Negotiation: Ability to influence and convince customers in a friendly, non-intrusive manner. Patience and Empathy: Handle rejection, complaints, or customer frustration with professionalism. Computer Literacy: Basic knowledge of MS Office, spreadsheets, and CRM tools or dialing software. Time Management: Ability to handle call volumes efficiently and meet daily targets. Multitasking: Capable of speaking with customers while entering data accurately.More information about this Telecaller JobPlease go through the below FAQs to get all answers related to the given Telecaller jobWhat are the job requirements to apply for this Telecaller job position? Ans: A candidate must have a minimum of fresher as an Telecaller What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BSc, Other Graduate What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Telecaller is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Telecaller position? Ans: There are immediate 1 job openings for Telecaller in our Organisation.

B.Com, BA, BSc, Other Graduate