Senior Manager

Job Summary We are seeking a dynamic and driven Facilitator who will devise and implement the Learning Development strategy for the CLM Ops team under Client Coverage Delivery Operations Strategy Awareness and understanding of the Group s business strategy and model appropriate to the role Strategize and execute Technical Training initiatives for the CLM OPs unit in partnership with the SMEs Business Awareness and understanding of CLM OPs Procedures within SCB Processes Training Delivery Work to facilitate implementation of curriculum and delivery of New Joiners Training including both process systems to make staff shop floor ready Facilitate change management trainings based on changes to policy processes and systems Enable Inter departmental trainings Awareness Enhancement Trainings to take in co-ordination with the unit Deliver regulatory mandatory trainings as necessary Increase technical know-how required for CLM Ops training Training Content Management Ensure that all the training packs are updated regularly to incorporate any changes in policy processes and systems Provide input and facilitate feedback from SMEs for CLM Ops related content created by other teams Develop and maintain learning pathways for staff on learning platform Training Administration Track Learning curve of new joiners Maintain training records upload training metrics and maintain learning dashboards Facilitate training sessions in liaison with CLM Ops SME team Key Responsibilities Stakeholder Management Liaise with the GBS Learning team to roll out programs based on the requirement Learning SPOC for CLM OPs for external trainings Manage efficient stakeholder relationships by providing regular updates dashboards Industry Perspective Facilitate external certifications for staff to gain industry perspective Ensure to stay up to date with changes happenings in the industry Overall Learning Agenda management Ensure usage of learning tools provided to staff Facilitate overall learning agenda and priorities for CLM OPs team Support other trainers as required People Talent Lead through example and build the appropriate culture and values Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks To assess the training needs and manage the Training requirements within CLM Ops Unit Design and suggest learning options based on Capability reviews Skill assessment for CLM OPs staff Risk Management Tracking of the individual staff training completion including monitoring of mandatory e learning completion and submission of MIS Awareness of priorities - understanding of deadlines and risk associated with exceptions in CLM OPs documentation Governance Build relationships with leadership team understand their training requirements and partner with them training needs in Operations Manage CLM Ops process training New Joiner training to be focused and tracked Manage onboarding process where required for new joiners Track effectiveness and efficiency in terms of error reduction and improved productivity percentage Maintain and ensure CLM Ops DOIs are updated as required Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Client Coverage Delivery Operations Other Responsibilities Embed Here for good and Group s brand and values in Perform other responsibilities assigned under Group Country Business or Functional policies and procedures Multiple functions double hats Skills and Experience Training Delivery Training Administration People Management Stakeholder Management Banking products knowledge Instructional Design knowledge and experience Communication Qualifications Education Bachelor s degree in business banking or related field Certifications Banking related certifications About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 40370