Manager- User Growth, Amazon Pay

DESCRIPTIONThis role is part of user-growth team at Amazon Pay India to plan and drive customer growth and engagement inputs for Everyday use-cases like Bill Payments Money Transfers Scan Online Offline merchants and also create strategies to to drive cross-sell and revenue growth The leader in this role drives goals like Monthly Active Users transaction depth use-case depth- by identifying key opportunities basis business analysis customer insights plans growth levers with cross functional teams and tracks them programmatically The leader can think through ambiguity to arrive at structured bridges ex Monthly Active User bridge or TXN bridge via mechanisms like weekly business reviews GTMs A few key goals this leader will manage a Monthly Active Users b customer Acquisition retention and reactivation bridges c transaction use-case depth and downstream revenue Successful leader in this role is a self-starter with general management skills- experience in scaling business growth including P L handling customer data insights structured planning and program management He she should be able to operate under ambiguity be able to work with stakeholders in a matrix structure Key job responsibilities 1 Plan user-growth transaction growth actions for Amazon Pay across top categories and functions Assimilate the ideas at central level 2 Analyze business customer data to identify top opportunity areas to drive growth and suggest new strategies or experiments for growth 3 On above the leader should be able to think influence these inputs across cross-functional areas- rewards experience business etc 4 Manage the inputs planned by programmatically tracking them with senior business product marketing stakeholders through structured bridges in mechanisms like WBRs MBRs etc A day in the life 1 Analyze Monthly active users MAU and transactions data to identify opportunities for growth 2 Plan user-growth inputs by working with business product stakeholders 3 Suggest new ideas experiments to try basis hotspot areas 4 Programmatically track action items in WBR MBRs QBRs 5 Conceptualize run dedicated internal programs where growth signals are demonstrated 6 Drive depth actions to improve customer engagement retention and revenue About the team Amazon Pay is a fast-growing business within Amazon The mission for this business is to make customers payments trusted convenient and rewarding and thereby driving better overall engagement for Amazon There are two main verticals within Amazon Pay- a Amazon Pay Products - preferred payment methods Eg Amazon Pay UPI Amazon Pay Balance Amazon Pay ICICI card APay Later etc and b Everyday Use-cases- preferred use-cases - bill payments recharges money transfers scan pay online merchants offline merchants travel entertainment subscriptions and lifestyle categories The leadership culture at Amazon is customer-centric on first-principles and encourages individual ownership BASIC QUALIFICATIONS- Work experience of 5-8 years in business management category management user-growth planning and execution - Demonstrated ability to take ownership and drive results proven influencing abilities - Master s degree mostly MBA equivalent PREFERRED QUALIFICATIONS- Experience interpreting data and making business recommendations - Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units - Experience in Consumer-facing sectors such as Payments or e-commerce is preferredOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner