▷ Only 24h Left: Client Concierge

4 weeks ago

Delhi, India Ether Atelier Chocolat Full time

Company Description
Ether Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment to craftsmanship and precision, Ether offers meticulously crafted chocolate experiences for both private and corporate clients.

Role Description
This is a full-time on-site role based in Mumbai for a Client Concierge. The Client Concierge will be responsible for managing concierge services and reservations, handling receptionist duties, and providing exceptional customer service. Daily tasks include interacting with clients in person and over the phone, coordinating client requests, managing booking systems, and ensuring a high level of customer satisfaction.

Personalized Client Experience
Serve as the primary point of contact for VIP and repeat clients, ensuring every interaction feels bespoke and meaningful.
Build and nurture strong relationships, anticipating client needs and preferences.
Personalize product recommendations, gifting options, and exclusive offerings for a truly tailored experience.
Order Coordination & Fulfillment
Liaise with production, packaging, and dispatch teams to guarantee on-time, flawless deliveries.
Verify customizations, hand-written notes, and special packaging to meet luxury standards.
Ensure every order leaves the atelier perfectly presented.
Communication & Follow-Ups
Manage client communication across WhatsApp, email, and calls with professionalism and warmth.
Share order confirmations, dispatch updates, and reminders for important dates (anniversaries, events, etc.).
Follow up post-purchase to gather feedback and cultivate future opportunities.
Gifting & Occasion Management
Maintain a calendar of key dates for top clients and corporate accounts.
Curate and suggest ideal products based on occasion and recipient profile.
Oversee luxury wrapping, note writing, and white-glove delivery for gifting orders.
CRM & Data Management
Keep client profiles updated with preferences, order history, and special dates.
Segment and tag clients to support marketing, loyalty, and retention strategies.
Brand Representation
Embody the brand’s voice — polished, warm, and refined — in every interaction.
Possess deep product knowledge, from ingredients to seasonal launches, to guide and inspire clients.
Upselling & Client Retention
Recommend new launches, limited editions, and exclusive offers to relevant clients.
Identify opportunities for elevated experiences such as private tastings or early access to collections.
Build long-term trust to drive client loyalty and referrals.
Event & Experience Support
Support luxury pop-ups, tastings, and brand events with a client-first approach.
Welcome guests, share brand stories, and ensure an unforgettable experience.

  • Concierge & Lifestyle Manager

    4 days ago

    New Delhi, India Club Concierge Full time

    Lifestyle Manager Concierge®Lifestyle ManagerLocation : Bangalore, IndiaAre you an organizational mastermind with an impeccable taste for luxury? Do you thrive on curating extraordinary experiences for the utmost discerning clients? Look no further – an exceptional career opportunity awaits you!Join our prestigious team as a Lifestyle Manager, where...

  • Concierge & Lifestyle Manager

    6 days ago

    New Delhi, India Club Concierge Full time

    Lifestyle ManagerConcierge®Lifestyle ManagerLocation : Bangalore, IndiaAre you an organizational mastermind with an impeccable taste for luxury? Do you thrive on curating extraordinary experiences for the utmost discerning clients? Look no further – an exceptional career opportunity awaits you!Join our prestigious team as a Lifestyle Manager, where you'll...

  • Social Media

    5 days ago

    Delhi, Delhi, India The Brand Concierge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Brand Conciergeis a Delhi-based digital marketing agency looking for social media enthusiasts to join our team. It's a multi-faceted role with a prime focus on executing digital/social media content, influencer marketing and brand management.Responsibilities:Content Creation  - Develop engaging content (posts, reels, stories) using creative tools, AI...

  • ▷ [Only 24h Left] Palantir

    4 weeks ago

    Delhi, India People Prime Worldwide Full time

    About Company: Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology...

  • Social Media Manager

    1 week ago

    Khan Market, Delhi, Delhi, India The Brand Concierge Full time ₹ 2,40,000 - ₹ 4,00,000 per year

    Social Media ManagerThe Brand Concierge is a Delhi-based digital marketing agency looking for social media enthusiasts to join our team. It's a multi-faceted role with a prime focus on executing digital/social media content, influencer marketing and brand management.Responsibilities:Content Creation - Develop engaging content (posts, reels, stories) using...

  • ▷ [Only 24h Left] QA Engineer Jobs Opening in A Client of Freshersworld at DelhiLess

    4 days ago

    Delhi, India A Client of Freshersworld Full time

    QA EngineerJob Description:-Provide expertise in the areas of Quality Assurance, Regulatory Compliance, Design Controls, Risk Management, and Statistical Techniques.Implement and ensure the QMP/PQP of the Project/SiteEnsure all materials are quality assumed as per FQPEnsure or coordinate all the site documentation with proper approved standardsConfirm the...

  • Security Analyst

    4 weeks ago

    Delhi, India DigiFocal IT Solutions Pvt Ltd Full time

    We're Hiring: Security Analyst (2–3+ Years Experience) | Delhi & Hyderabad & Bangalore (Onsite Only) Are you passionate about cybersecurity and ready to take your offensive security skills to the next level? We’re looking for a skilled Security Analyst with 2–3 years of hands-on experience in vulnerability assessment, penetration testing, and secure...

  • Interior Designer

    4 weeks ago

    Delhi, India EVERYiNCH Full time

    Company Description Interior Designer (It's not an architecture firm, so only those who have experience in interiors of residences and commercial office spaces please apply) Experience - 1-3 years--- 3 slots opened now. more than 3 years please don't apply Job Location - Gurgaon- sector 50. Job Type - Full-Time (Monday-Saturday) #workfromoffice Role...

  • Performance Marketing Manager

    1 week ago

    Delhi, Delhi, India The Brand Concierge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Performance Marketing ManagerAbout UsThe Brand Conciergeis a Delhi based marketing agency that delivers performance-driven growth for premium and luxury brands. Our team works across fashion, lifestyle, beauty, home, and events — helping them achieve scalable and measurable results.Role OverviewWe're looking for a Performance Marketing Manager who brings a...

  • Performance Marketing Specialist

    1 week ago

    Khan Market, Delhi, Delhi, India The Brand Concierge Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Performance Marketing ManagerAbout UsThe Brand Concierge is a marketing agency that delivers performance-driven growth for premium and luxury brands. Our team works across fashion, lifestyle, beauty, home, and legacy Indian brands — helping them achieve scalable and measurable results.Role OverviewWe're looking for a Performance Marketing Manager who...