US Collection Specialist

3 weeks ago

Noida India INTINERI INFOSOL PRIVATE LIMITED Full time

Job Description CALL EMPLOYER: 9007098603 Job Description for International Voice Process Executive Position: International Voice Process Executive Salary: Up to 38,000 per month + Incentives Location: Sector 63, Noida Key Responsibilities - Handle customer queries and provide solutions via voice communication channels for international clients. - Manage US debt collection processes, adhering to compliance and company policies. - Ensure high levels of customer satisfaction through effective communication and problem-solving. - Maintain accurate and detailed records of all interactions in the CRM system. - Meet performance targets, including call handling time, resolution rate, and collections. Required Skills and Experience - Experience: Minimum 1 year in international voice process or US debt collection. - Communication Skills: - Excellent verbal and written communication skills in English. - Ability to handle challenging situations with empathy and professionalism. - Technical Skills: - Proficiency in using CRM tools and other telecommunication software. - Familiarity with debt collection protocols and processes is an added advantage. - Additional Attributes: - Strong interpersonal and persuasion skills. - Ability to work in night shifts, as per US time zones. - Goal-oriented with a focus on achieving and exceeding targets. Benefits - Competitive salary up to 38,000 per month. - Performance-based incentives. - Professional growth opportunities. - Friendly and collaborative work environment. Shift: Night shifts to align with US working hours. Job Types: Full-time, Permanent Pay: 20,000.00 - 38,000.00 per month Schedule: - Night shift Experience: - International voice process: 1 year (Required) Work Location: In person *Speak with the employer* +91 9007098603

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