Collections Specialist

Job Description Join Us as a Collection Specialist Are you skilled in managing accounts receivable, driving timely collections, and building strong relationships with international customers At ORBCOMM, we're looking for an experienced Collection Specialist to join our dynamic finance team. In this role, you'll play a key part in ensuring healthy cash flow by engaging with global clients, managing outstanding payments, and resolving disputes with professionalism and clarity. If you have strong communication skills, a detail-oriented mindset, and a passion for delivering results in a fast-paced environment, we'd love to hear from you Why You'll Love Working Here At ORBCOMM, we connect the world through intelligent IoT solutionsand the finance team plays a critical role in keeping our global operations running smoothly. As part of this team, you'll work closely with international clients, cross-functional internal teams, and a collaborative group of finance professionals. You'll enjoy the challenge of working in a global environment where each interaction helps maintain strong customer relationships and financial stability. We offer continuous learning, career growth, and the opportunity to be part of a high-impact function that directly supports the company's success. This is an office-based, night-shift role aligned with global time zones to support international customers. What You'll Do As a Collection Specialist, you'll be responsible for managing and reducing outstanding receivables while ensuring a smooth and customer-friendly collections experience. Your responsibilities will include: - Manage end-to-end collections for assigned accounts by contacting international clients via phone and email. - Monitor overdue invoices, follow up on outstanding payments, and ensure timely collection. - Maintain accurate records of all communications and payment arrangements. - Collaborate with internal teams such as Sales, Finance, and Customer Support to resolve billing issues and disputes. - Analyze customer payment behaviour and recommend corrective actions when necessary. - Prepare regular reports on collection progress, aging, and risks. - Ensure adherence to company policies, SLA commitments, and compliance standards. - Build strong customer relationships through professional, clear, and proactive communication. - Support continuous process improvements to drive efficiency in AR and collections. Who You Are You're a relationship-driven communicator with excellent follow-up skills and the ability to handle sensitive financial conversations with professionalism. If You Have - 35 years of experience in collections (Required) - Experience working with international clients (Required). - Strong verbal and written communication skills in English (Required). - Hands-on experience in Accounts Receivable (AR) processes.. - Ability to negotiate, influence, and manage difficult conversations - Strong attention to detail and organizational skills.. - Comfort with night-shift work to support global customers (Required) - Good understanding of billing, invoicing, and collection tools.. - Proficiency in Microsoft Office Suite and financial systems. - A collaborative mindset, ownership mentality, and resilience under pressure. - A Bachelor's degree in Finance, Accounting, Business, or related field (preferred). - Leverage AI-enabled tools and automation to support daily tasks and productivity. - Commitment to continuous learning in digital and AI literacy. Then we want to meet you About Us At ORBCOMM, we're pioneers in IoT technology, driving innovation and empowering our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we manage millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com Ready to Join Us We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects