Collections Specialist

Job Overview :We are seeking a detail-oriented and proactive Collections Specialist to join our finance team. The ideal candidate will be responsible for ensuring timely collections, managing customer communications, maintaining accurate records, performing cash applications, coordinating dispute resolution, and maintaining key data and tags in our collections system. This role requires a blend of analytical skills, strong written communication, customer service expertise, cross-functional collaboration and familiarity with financial platforms such as Salesforce and NetSuite.From your seat in our beautiful new office in Hyderabad, India you will have access to many teammates to help respond to clientstimely.Please be aware that this is a hybrid role (3 days in office, 2dayswork from home). Responsibilities & Duties Monitor and analyze Accounts Receivable aging reports to identify overdue accounts and prioritize outreach efforts. Reach out to customers (primarily through email) and record clear, detailed notes in the collections system. Maintain accurate customer status, follow-up actions and tags in the collections system to support effective reporting and prioritization. Communicate clearly and effectively with customers to resolve issues related to payments and account balances. Coordinate with the Billing team to investigate and resolve customer disputes related to invoicing, usage, or other billing inaccuracies. Access NetSuite to retrieve and analyze invoice data, ensuring that billed amounts are accurate and align with contract terms. Use Salesforce to review customer contracts and billing terms to support accurate collection efforts. Perform cash application by validating remittance details and accurately matching incoming payments to outstanding invoices, helping to ensure clean AR balances and prevent unapplied cash. Research and resolve unapplied payments, short payments, and misapplied payments while maintaining proper documentation. Collaborate closely with internal teams including Billing, Sales, and Finance to improve customer experience and reduce outstanding AR. Education & Experience Bachelor’s degree in finance, Accounting, Business Administration, or a related field. Characteristics Strong English communication skills, both written and verbal, with a focus on email interactions. Ability to handle sensitive customer interactions professionally and articulate complex information clearly and confidently. Strong organizational skills with the ability to manage multiple priorities and follow-ups effectively. Analytical mindset with strong attention to detail and a proactive approach to problem-solving. Ability to work independently and thrive in a fast-paced environment. Benefits and Perks including but not limited to: Medical Health Insurance coverage for employees and direct dependents Paid holidays as per company policy and national guidelines Pension contributions as per applicable laws Hybrid schedule to promote work–life balance. Friendly, collaborative work environment withample opportunityfor professional development. The total compensation (CTC) offered to employeescomprisestwo key components, a fixedcomponent,and a performance-based variable bonus. The fixed component represents the guaranteed portion of an employee’s compensation. It includes base salary and other fixed allowances as applicable. A performance-based variable bonus is an integral part of the overall compensation and is directly linked to both individual performance and overall company performance, as defined under the company’s policy.