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Us Collection Process

2 weeks ago

Noida Uttar Pradesh, India Intineri Infosol pvt.ltd Full time

**Role - Collections Specialist**

**location : Noida sector 136**

**Budget : 8LPA**

**Experience : Minimum 3 years in US collection process or In international sales**

**( credit cards / Business loan collection / commercial loan collection)**

**Job Summary**:We are seeking a diligent and results-driven Collections Specialist to join our team and play a critical role in managing outstanding accounts and ensuring customer satisfaction. As a Collections

Specialist, you will be responsible for generating and managing in-house leads from business owners,

interfacing them to assess their financing needs, and guiding them through the financing process. You will handle documentation, coordinate with internal teams, and resolve customer queries efficiently. A key part of your role will involve conducting rigorous follow-ups, managing renewals, and addressing

collection-related issues to ensure timely repayment and increase collections

**Key Responsibilities**:

- Generate and manage in-house leads from business owners seeking financing.
- Interface with small business owners to assess their financing needs and recommend suitable financing solutions.
- Guide prospective clients through the financing process, from pre
- qualification to closing.
- Handle documentation, coordinate with internal teams, and resolve customer queries efficiently.
- Conduct rigorous follow-ups and closely monitor all stages of renewals, including contacting delinquent customers or those eligible for additional funding.
- Work with customers to ensure timely repayment, negotiate new payment terms, and address other collection-related issues.
- Track promised payments to ensure receipt.
- Use Sales and Collections portals to monitor progress.
- Maintain high call volumes, adhere to renewal and collection call models and performance standards, and utilize skip tracing for default customers.
- Develop strategies to increase collections and manage outstanding accounts.
- Collaborate effectively with team members and supervisors to ensure smooth departmental operations.
- Meet crucial deadlines consistently.
- Work closely with credit underwriters during the underwriting process.
- Communicate and follow up with clients regularly.
- Possess strong phone contact handling skills and active listening abilities.

**Required Skills and Qualifications**:

- Proven experience in a similar role within the financial services or collections industry.
- Strong understanding of collections processes and strategies.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to handle high call volumes and manage multiple tasks simultaneously
- Ability to work independently and as part of a team.
- Ability to meet deadlines consistently.
- Proficient in using Sales and Collections portals and other relevant software.

**Education and Experience**:
**- Bachelor’s degree in finance, business administration, or a related field preferred.**

**- Minimum of 2 years of experience in collections or a related field.**

**Regards**

**Upasana**

**8383821151**

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹65,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- US collection: 3 years (required)
- B2B collection: 2 years (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 8383821151