Only 24h Left Customer Relationship Manager

3 weeks ago

Agra, India Oswaal Books Full time

Job Description

We are looking for an experienced and customer-focused professional to join our team as a Customer Relationship Manager. As a Customer Relationship Manager, you will play a pivotal role in fostering positive relationships with our customers, ensuring their satisfaction, and driving customer loyalty. The ideal candidate should have a proven track record in customer relationship management, excellent communication skills, and a passion for delivering exceptional customer experiences.

Roles and Responsibilities:

1.Customer Engagement:

- Build and maintain strong, positive relationships with customers through regular communication and engagement.
- Proactively reach out to customers to gather feedback and address concerns.

2.Customer Satisfaction:

- Monitor and assess customer satisfaction levels through surveys, reviews, and direct interactions.
- Implement strategies to enhance overall customer satisfaction and loyalty.

3.Issue Resolution:

- Act as a point of contact for customer inquiries, concerns, and escalations.
- Work closely with internal teams to address and resolve customer issues promptly.

4.Upselling and Cross-selling:

- Identify opportunities for upselling and cross-selling of products or services to existing customers.
- Collaborate with sales and marketing teams to implement targeted campaigns.

5.Customer Retention:

- Develop and execute customer retention strategies to reduce churn and increase customer lifetime value.
- Implement loyalty programs and incentives.

6.Communication:

- Communicate product updates, promotions, and relevant information to customers.
- Provide clear and timely information to customers regarding their inquiries.

7.Documentation and Reporting:

- Maintain accurate and detailed records of customer interactions and transactions.
- Generate regular reports on customer satisfaction and engagement metrics.

Qualifications:

1.Education:

- Bachelor's degree in Business, Marketing, or a related field.
- Master degree will get an advantage.

2.Experience:

- 8 to 15 years of experience in customer relationship management roles.
- Proven track record of successfully managing and retaining customer accounts.

3.Communication Skills:

- Excellent verbal and written communication skills.
- Ability to communicate effectively with customers and internal teams.

4.Problem-Solving:

- Strong problem-solving skills with the ability to address customer issues and find satisfactory solutions.

5.Empathy:

- Empathetic and customer-focused approach in understanding and addressing customer needs.

6.Sales Acumen:

- Basic understanding of sales processes and the ability to identify upselling and cross-selling opportunities.

7.CRM Software:

- Proficiency in using Customer Relationship Management (CRM) software.

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