CRM Manager
3 weeks ago
Job Description
About Us
Loom Solar, founded in 2018 by visionary brothers Amol and Amod Anand, has rapidly emerged as one of India's Fastest Growing D2C brands. This Faridabad, Haryana based solar company specializes in the manufacturing of cutting-edge solar panels, inverters, and lithium batteries, catering to both residential and commercial needs.
Our journey began with a mission to revolutionize access to advanced solar technology across India, ensuring even the most remote areas benefit from sustainable energy solutions through our robust e-commerce platform. At Loom Solar, we are committed to driving the green energy transition and empowering every corner of India with reliable and innovative solar power solutions.
Job Description
Job Summary:
We are seeking a proactive and analytical CRM Manager to lead and optimize our customer relationship strategies. The ideal candidate will manage CRM platforms, analyze customer data, and execute campaigns to improve customer retention, engagement, and lifetime value.
Key Responsibilities
- Develop and implement CRM strategies to enhance customer experience and loyalty
- Manage CRM software and tools for effective customer segmentation and targeting
- Monitor campaign performance and customer behavior to improve retention
- Coordinate with sales, marketing, and support teams for seamless customer journey
- Maintain customer data accuracy and ensure compliance with data privacy laws
Key Skills
- Strong knowledge of CRM tools (e.g., Salesforce, Zoho, HubSpot)
- Excellent analytical and communication skills
- Experience in customer segmentation, lifecycle marketing, and retention strategies
- Ability to work cross-functionally and manage multiple campaigns
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