
User Experience, Research
1 week ago
Responsibilities:
- Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders.
- Conduct generative and evaluative research using a mixture of research methods (surveys, un-moderated testing, interviews, moderated concept testing, etc).
- Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions.
- Socialize insights with cross-functional stakeholders to influence their decision-making
- Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
- Work on fast-paced projects, requiring attention to detail and working within constrained timelines.
Required Experience / Skills:
- Proven track record influencing user experience and/or product direction with actionable insights
- Hands-on experience conducting research in user experience or product design contexts
- Senior Researcher: 7+ years
- Staff Researcher: 3 to 6 years
- Ability to plan, design, and execute foundational, generative, and evaluative research engagements
- Strong understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
- Experience working in cross-functional teams (eg design, product management, engineering)
- Excellent teamwork and collaboration skills
- Excellent project management, communication, and presentation skills
- Ability to work with a globally dispersed team (including some management and stakeholders based in Israel and North America), and conduct some synchronous, remote research with North America-based participants
- University degree in a research- or business-focused discipline or in a field emphasizing human behavior (eg, Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
Preferred:
- Ideally seeking Bangalore or Hyderabad-based
- Previous research experience in enterprise SaaS and/or technology
- Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders
- Comfort with basic statistical methods and concepts, and experience working with behavioral signals data
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