Client Service Representative

2 weeks ago

Lucknow India Triplew Digital Solution Full time

Job Description Job Title: Client Service Representative Experience Required: Minimum 2+ Years Location: Lucknow Key responsibilities: - Act as the primary point of contact between the company and clients, managing communication, requirements, and feedback. - Maintain strong client relationships by understanding client needs, goals, and expectations. - Coordinate with internal departments (operations, creative, accounts, technical, delivery teams) to ensure timely and quality service delivery. - Handle client queries, concerns, and escalations professionally, ensuring quick resolutions and client satisfaction. - Prepare and share project updates, reports, presentations, and progress status regularly. - Manage client onboarding, documentation, service agreements, and renewal processes. - Identify opportunities to upsell additional services and grow client accounts. - Maintain accurate records of client interactions, issue resolutions, and service performance. - Ensure excellent service standards, high customer satisfaction, and client retention. - Take feedback and share insights to improve service delivery, internal processes, and client experience. Skills & Requirements: - Proven experience of 2+ years in client servicing, customer relationship management, or account handling. - Excellent communication (verbal and written) and interpersonal skills. - Strong problem-solving ability and client-handling approach. - Good understanding of CRM tools, MS Office (Excel, PPT), and documentation. - Ability to multitask and handle multiple clients/projects simultaneously. - Professional attitude, patience, and positive customer-focused mindset. - Time management and ability to work under deadlines. Educational Qualifications: - Bachelor's degree in Business, Marketing, Communications, or related field. - Experience in [Digital Marketing/IT Services/Advertising] industry is a plus.

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