Application Specialist

Job Description

Overview

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means youre joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

Description

Responsibilities

The Professional Services team plans, guides, and delivers client projects, all with the aim to meet timeline and budget expectations and achieve organizational goals.

The Application Specialist ensures an efficient software operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving escalated end user help requests. You will be responsible for working with the business to design, develop, implement, integrate, and support PowerSchools applications. This person is also responsible for defining, documenting and implementing best practices and standards.

Your day-to-day job will consist of:

- Assist with the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed
- Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk
- Work directly with IT and Development on new implementations and various project work
- Assist and work with users with finding ways to utilize software and technology more effectively and securely
- Evaluate/test new software and business solutions
- Ensures data security and integrity for all PowerSchool applications
- Continually audit and monitor systems for deficiencies and perform necessary maintenance as required
- Exercise independent judgment to analyze and diagnose application related problems and issues
- Assist in application training of existing users and new employees
- Explore new solutions, including testing, design, modifications and deployment required to meet both the companys and clients business requirements
- All other duties as assigned

Qualifications

Minimum Qualifications

- Minimum of 3 years of relevant and related work experience.
- Bachelors degree in Information Technology or related field or equivalent combination of education and/or work-related experience
- Strong knowledge of standard IT practices and workflows
- Advanced knowledge and applications troubleshooting with industry specific applications
- Strong customer service skills
- Strong analytical, troubleshooting and organization skills

Preferred Qualifications

- 3-5 years of relevant job experience, ideally with prior experience working within the education software industry, preferred
- Experience with building dashboards or a deep understanding of Business Intelligence
- Must be able to learn and understand business processes as they relate to application usage, internal controls, security and technology
- Strong project management, verbal and written communication skills and customer service skills
- Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations
- Work with minimal supervision and take ownership of problems and/or issues and ensures timely resolution
- Able to work both independently and as a member within a team environment

EEO Commitment

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [Confidential Information].

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