Customer Support Representative
7 days ago
Job Description Job Responsibilities: - Provide first level contact and convey resolutions to customer issues. - Properly escalate unresolved queries to the next level of support. - Provide excellent customer service and communication to customers. - Relay information between Internal and External Customers in a proactive and efficient manner. - Track, route and redirect problems to correct resources. - Update customer data and produce activity reports. - Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA) - Coordinate with resources/third party vendor to meet the SLAs. - Ability to complete the assignment on schedule. - Ensure all orders are completed and systems updated accordingly. - Ensure all outbound paperwork is accurate and recorded correctly. - Maintain metrics, customer service logs. - Other duties and special projects as assigned. - Job Requirements: Education Experience - Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred - Linux server including command line interface. - Excellent Communication - ITIL Intermediate Certified in (SOA -Service Offerings and agreements), Microsoft Office Knowledge - Flexible to work in shifts. - Experience should be in between 2-5 years. - Experience in a fast-paced environment, need good time management, solid communication skills, and quick response. - Working knowledge of the Software Life Cycle. - Excellent organizational, and support case management skills. - Strong understanding of Customer Support and Call enter Best Practices. - Hands-on experience providing end-user support in a high availability, mission critical support operation. Managed Services Support experience is a plus. - Excellent communications skills and the ability to communicate effectively at all levels both within and outside the organization. - Ability to interface with external contacts whilefavorablyrepresenting Jibe in the marketplace. - Strong knowledge of standard hardware & software configurations, Storage and Computing preferred. - Successful communicator at all levels using all media, with excellent interpersonal skills. - Demonstrates skill, knowledge and understanding of company, products, job duties, and appropriate work methods.
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Customer Support Representative
2 weeks ago
Amritsar, Punjab, India S S Enterprises Full time ₹ 15,000 - ₹ 4,00,000 per yearWe are looking for an experienced Customer Service Representative for US International Process to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their...
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Customer Support Representative
2 weeks ago
Chandigarh, Majra, India NOLABELS Full timeJob Description Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Support Representative located in Mani Majra. The Customer Support Representative will be responsible for managing customer inquiries, resolving customer issues, providing product and service information, and maintaining...
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Customer Support Representative
3 days ago
Amritsar, Punjab, India S S Enterprises Full timeWe are looking for an experienced **Customer Service Representative** for **US** **International Process**to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their...
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Customer Support Representative
17 hours ago
Amritsar, Punjab, India S S Enterprises Full timeWe are looking for an experienced **Customer Service Representative** for **US** **International Process**to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their...
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Customer Support Executive
2 days ago
Amritsar, Punjab, India RS Traders Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAs a Customer Service Representative at our company, your primary responsibility will be to understand the products and services offered by the company. You will play a key role in preparing company policies and procedures, as well as providing support to customers through email ticketing system and phone calls. Your main tasks will include resolving...
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Customer Support Specialist
7 days ago
Amritsar, India Iron Systems, Inc Full timeJob Description Company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing,...
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Customer Service Representative
1 week ago
Amritsar, Punjab, India Vecras Creations Pvt Ltd Full time ₹ 18,00,000 - ₹ 24,00,000 per yearAbout CompanySatopradhan Pvt. Ltd. is a growing Fast-Moving Consumer Goods (FMCG) company dedicated to manufacturing and providing high-quality organic products. We are a sister concern company of VecRas Creations Pvt. Ltd. and are committed to exceptional customer experiences. We are looking for a dedicated and proficient Customer Service Representative to...
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Customer Support Executive
5 days ago
Amritsar, India 3minds e solutions pvt ltd Full timeHi Role - Support executive / calling representative ( for US based company ) Location - AMRITSAR only Night shift are available - Should have good communication skills - Should have experience in calling - Qualification in BCA / MCA//B tech / bsc IT - Having good command in English **Freshers are also come** **Job Types**: Full-time, Fresher **Job...
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Customer Support Representative
6 days ago
India Precision Performance Bros Construction Corporation Full time ₹ 3,00,000 - ₹ 4,50,000 per yearPrecision Performance Bros. Construction Corporation is a leading recruitment agency specializing in sourcing top-tier professionals. Currently, we have a client with a growing Digital product and Construction products on the Asian market. We specialize in finding highly qualified specialists across various fields, including talent acquisition, marketing,...
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Customer Service Representative
3 days ago
Amritsar, Punjab, India TaskUs Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAs a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and resolving their inquiries effectively. Your responsibilities will include: - Answering Customer Inquiries: You will be responding to customer questions, concerns, and complaints through various communication channels such as phone, email, chat, or others....
