Customer Support Specialist
7 days ago
Job Description Company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services. Job Description Service Desk is responsible for providing end user support for all applications software, network infrastructure and computing devices and peripherals. This includes working with internal and external resources, coordination of vendors. Will act as the first line of support to IT related issues. Will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Work HoursFlexible. The position requires you to work in Morning/Evening/Night Shift Job Responsibilities - Provide first level contact and convey resolutions to customer issues. - Properly escalate unresolved queries to the next level of support. - Provide excellent customer service and communication to customers. - Relay information between Internal and External Customers in a proactive and efficient manner. - Track, route and redirect problems to correct resources. - Update customer data and produce activity reports. - Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA) - Coordinate with resources/third party vendor to meet the SLAs. - Ability to complete the assignment on schedule. - Ensure all orders are completed and systems updated accordingly. - Ensure all outbound paperwork is accurate and recorded correctly. - Maintain metrics, customer service logs. - Other duties and special projects as assigned. Job Requirements Education Experience - Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred - Linux server including command line interface. - Excellent Communication - ITIL Intermediate Certified in (SOA -Service Offerings and agreements), Microsoft Office Knowledge - Flexible to work in shifts. - Experience should be in between 2-5 years. - Experience in a fast-paced environment, need good time management, solid communication skills, and quick response. - Working knowledge of the Software Life Cycle. - Excellent organizational, and support case management skills. - Strong understanding of Customer Support and Call enter Best Practices. - Hands-on experience providing end-user support in a high availability, mission critical support operation. Managed Services Support experience is a plus. - Excellent communications skills and the ability to communicate effectively at all levels both within and outside the organization. - Ability to interface with external contacts while favorably representing Jibe in the marketplace. - Strong knowledge of standard hardware & software configurations, Storage and Computing preferred. - Successful communicator at all levels using all media, with excellent interpersonal skills. - Demonstrates skill, knowledge and understanding of company, products, job duties, and appropriate work methods.
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Customer Support Specialist
3 weeks ago
India TUTOADDA Full timeRole DescriptionThis is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical...
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Customer Support Specialist
3 weeks ago
india, IN TUTOADDA Full timeRole DescriptionThis is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical...
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Customer Support Specialist
1 week ago
Amritsar, India Iron Systems, Inc Full timeJob Description Job Summary: We are looking for a dedicated and detail-oriented Specialist to join our Dispatch & Workforce Operations team. You will be responsible for managing job dispatches, tracking worker assignments, monitoring systems, and ensuring timely updates and escalations. This role requires strong coordination, communication, and time...
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Customer Support Specialist
2 weeks ago
India Fwd Creatives Full timeCompany Description Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...
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Customer Support Specialist
2 weeks ago
India Fwd Creatives Full timeCompany Description Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...
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Customer Support Specialist
2 weeks ago
India Fwd Creatives Full timeCompany Description Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...
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Customer Support Specialist
5 days ago
India NextBigE Full time- Location: Sector 7, Noida - Joining: Immediate - Salary (CTC): 15,000-20,000 - Experience: 2 years at least - Specialty: If worked in E-Commerce and B2B It will be beneficial - Software Knowledge: EMail, WhatsApp, MS Excel Company Description NextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses...
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Customer Support Specialist
1 week ago
Amritsar, Punjab, India Iron Systems, Inc Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Summary:We are looking for a dedicated and detail-oriented Specialist to join our Dispatch & Workforce Operations team. You will be responsible for managing job dispatches, tracking worker assignments, monitoring systems, and ensuring timely updates and escalations. This role requires strong coordination, communication, and time management skills.Key...
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Customer Support Specialist
2 weeks ago
India Fwd Creatives Full timeFwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist...
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Customer Support Specialist
5 hours ago
Noida, Uttar Pradesh, , India Datability Full time ₹ 2,00,000 - ₹ 4,00,000 per yearRequirements Join us at iZooto as our Customer Support Specialist We are looking for a Customer Support Specialist with minimum 0 -1 years of experience. To learn more about this role, Click Here.
