Urgent: Dominos Pizza

3 weeks ago

Navi Mumbai, Maharashtra, India Credicus Business Services Full time
Job Description

We are seeking a motivated Customer Service Representative to join the call center team for Domino's Pizza. This role involves handling customer queries and providing excellent service through voice interactions.

Roles and Responsibilities

- Respond to customer inquiries and service requests related to Domino's Pizza orders and services via phone.
- Provide accurate and helpful information, resolving issues and complaints effectively and professionally.
- Ensure a positive customer experience by maintaining a friendly and empathetic demeanor.
- Document all customer interactions and resolutions accurately in the system.
- Adhere to call center scripts and guidelines while also being flexible to address unique customer needs.

Skills Required

- Excellent verbal communication skills.
- A strong customer-centric approach with a polite and helpful attitude.
- The ability to listen actively and understand customer needs.
- Problem-solving skills to efficiently resolve customer issues.
- The ability to work in a fast-paced call center environment.
- Basic computer navigation and typing skills.
- Prior experience in a call center or customer service role is a plus.

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