Team Member Sales Training Retail Sales

11 hours ago

Patna India Bajaj General Insurance Full time

Job Description - Training Content Creation - Participate in sales meetings along with Vertical Head training to understand training needs of various stake holders ( Employees / IMD's ) & create outline for the specific training program. - Create training modules for different training platforms ( digital / ILT / VILT) ; create flashcards , infographs , one pagers , presentations etc. to be hosted on EezeTab application / Insta Learn application. - Periodically revisit existing training content & update the changes in training content introduced due to regulatory changes, product design changes. - Create sales marketing collaterals / tools ( one pagers , need analysis sheet , customer information sheet etc.). - Custodian on VO channel SOP ; consisting of all functional & operational process , monitoring mechanisms. Ensuring the channel SOP is updated at all times. - Create marketing / promotional SMS's / messages for sales employees / IMD's , to unable sales team to increase customer reach & sales. - Sales Communication & Channel Presentation - Create content for internal circulation of newly introduced product / processes / initiatives. - Create channel write-up for quarterly employee newsletter. - Involve with vertical heads in creating presentations for NHOD for LRP / AOP presentations for stakeholder meetings. - Design mailer communications for employees / IMD's for new notifications w.r.t product changes / new product introduction and process changes. - Create presentations for function specific contests / conventions. - Provide content to in-house digital marketing team to create creative for various occasion based themes. - Vendor Management - Follow through with training vendor partners during developing function specific training programs; appraising them with existing content & converting it into adaption to new training platform. - Co-ordinate with training vendor partners in batching trainers for upcoming training programs to ensure 100% utilization of vendor trainers bandwidth. - Co-ordinate with vendor partners to process invoice as per agreed contract terms & within timelines. - Co-ordinate with vendor partners in developing creative ( videos / multilingual content / SCROM package). - Publishing Dashboards , MIS - Publish weekly agent training dashboards for the consumption of zonal heads, NHOD. - Publish dashboards w.r.t to content consumptions by various stakeholders ( IMD's / employees ) - Coordinate with vendor partner in collecting vendor trainers training programs conducted over period & publish dashboards w.r.t vendor trainer bandwidth consumption, programs delivered at various locations. - Audit & compliance - Keep track / records of trainers training programs to ensure process adherence & provide the details to internal auditors during functional audit. - Keep records of every training programs delivered by internal & vendor trainers & audit whether trainers are following training checks like participant attendance records, post training reports , feedback forms etc.

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