Technical Support Specialist

3 weeks ago

Meerut, India BeFiSc Full time

About the Company: BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure. Job Description: We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving. Key Responsibilities: - Respond promptly to client inquiries, ensuring high-quality service and resolution of issues. - Troubleshoot and resolve technical problems related to APIs and other system integrations. - Collaborate with cross-functional teams to escalate and resolve complex client issues as needed. - Document client interactions and maintain an accurate record of issue resolutions. - Proactively identify areas for improvement in support processes to reduce escalation rates. - Educate clients on best practices and assist them in optimizing their use of the company’s solutions. - Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). - Proven experience in a client-facing tech support role, preferably handling API-related queries. - Strong understanding of API structures, data formats (e.G., JSON, XML), and integration troubleshooting. - Excellent problem-solving skills and the ability to explain technical concepts in layman's terms. - Exceptional verbal and written communication skills. - Ability to work collaboratively with teams and adapt to a fast-paced environment. Preferred Skills: - Experience with customer service tools and platforms. - Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage. - Basic coding or scripting knowledge (e.G., Python) is beneficial. What We Offer: - A collaborative and innovative work environment. - Opportunities for professional growth and skill development. - Competitive compensation and benefits package.

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